Admin & Clerical Officer

7 months ago

Runcorn, United Kingdom Warrington and Halton Teaching Hospitals NHS Foundation Trust Full time

Provide comprehensive administrative support to the Community Respiratory Physiotherapy service across Warrington and Halton

Support the service by managing any telephone enquiries as they arise, from the public, staff and other health care services and the community.

Support the Community Respiratory Physiotherapy clinics and classes, collating initial referrals and providing reports.

Assist with organisation of appointments and workload management.

Work closely and collaboratively alongside clerical colleagues

Be responsible for ordering of stock items ensuring that stock levels are maintained.

Actively participate and contribute to the service development.

Deal with difficult telephone calls tactfully and sensitively, take accurate messages and ensure any necessary actions are either taken, or escalated to the appropriate person.

Develop and maintain good working relationships with all members of the Respiratory team

Support other administrative colleagues to ensure consistent level of clerical excellence and support across both services

To book patient appointments and schedule clinics

To receive all incoming referrals and action

To undertake general photocopying, distribution and mail duties

Attend and contribute to staff meetings. Produce minutes of meetings

To produce reports and relevant documents as requested, distributing as appropriate.

To monitor and order items to replenish stock

To input patient information onto the computerised patient system.

To manage secure archiving of documentation and disposal.

To file and maintain copies of departmental records.

To collate audit information for the manager as required.

To ensure that up to date records and data are maintained as per departmental requirements and Trust policy, including the use of information technology.

To undertake the Trust mandatory training as required.

To attend appropriate training courses identified by the manager.

To keep a record of own training and development.

To review and reflect on own practice and take an active part in own staff appraisal and development programmes.

Warrington and Halton Teaching Hospitals NHS Foundation Trust is a caring and compassionate organisation that is both ambitious and innovative. We are committed to delivering the best outcomes for our patients and providing a positive experience of our staff. We aspire to be outstanding for our patients, our communities and our staff and are committed to being a great place to receive healthcare, work and learn.

Straddling the neighbouring boroughs of Warrington and Halton we are part of the Cheshire and Merseyside Integrated Care system. Our hospitals are ideally situated to meet the growing healthcare needs of the 330,000 population of these boroughs.

Warrington Hospital is home to our emergency, critical care and maternity services, Halton Hospital is focused on elective procedures and the Runcorn Urgent Treatment Centre, although many services are offered at both sites and in community hubs.

A CQC-rated ‘good’ organisation with ‘outstanding’ features, we are working towards university hospital status, having achieved teaching hospital status in 2019.

Our workforce of nearly 5,000 across both sites comprises more than 50 nationalities. We strive to be an equal, diverse and inclusive employer, which is recognised as a pioneer in its equality, diversity and inclusion work. The Trust is proud to have achieved numerous external accreditations and is working towards achieving the Anti-Racist Organisation Framework, recognising the importance of anti-racism in all that we do.

Refer to job description

**Communication and Relationships**:

- Take account of the particular communication needs of individuals and groups in order to overcome communication barriers.
- Deal with difficult telephone calls tactfully and sensitively, take accurate messages and ensure any necessary actions are either taken, or escalated to the appropriate person.
- Develop and maintain good working relationships with all members of the Respiratory team, administrative staff in other departments and external organisations as appropriate.
- Support other administrative colleagues within the Respiratory Team to ensure consistent level of clerical excellence and support across both services, as required.

**Service Administration**:
To provide a full, accurate and efficient secretarial service.

To book patient appointments and schedule clinics as necessary.

To receive all incoming referrals and action as appropriate.

To undertake general photocopying, distribution and mail duties as required.

To provide information to patients and service users with any queries regarding appointments, clinics, and general enquiries.

Attend and contribute to staff meetings. Produce minutes of meetings as required.

To produce reports and relevant documents as requested, distributing as appropriate.

To monitor and order items to replenish stock as required.

Operate a

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