Customer Administrator

6 months ago

Leeds, United Kingdom Puffin Packaging Full time

**Would you like to be part of an established business helping customers providing information every day?**

I am looking for a customer administrator here in Morley Leeds to help customers and potential customers using our services. It's a lovely role helping people every day that need our services.

We are growing rapidly in the field of sustainable, affordable, temperature insulated packaging. This is a proactive, disruptive (in a good way), forward-thinking business whose turnover and sales have increased rapidly during and since the global pandemic. Reporting to a General manger, you will positively engage with prospects and clients, helping them to realise their goals of using biodegradable, ethically sourced, user friendly packaging. What is not to love about that?

**What we can offer you**
- A friendly and efficient working environment
- The chance to be part of a sustainable business committed to creating earth friendly, recycled, biodegradable and aesthetically pleasing packaging products
- A superb opportunity to make your mark in a sales role
- Support from the Marketing and Sales Manager and wider business to succeed.
- 20 holidays plus bank holidays
- Free parking on site
- Workplace pension

**More about the role and what we need from you**

The main purpose of this role is to ensure the smooth running of the Sales and Customer Service functions.

The main responsibilities of the role can be summarised as follows
- You’ll be responsible for the management of relationships with the customer base and you’ll develop a long-term relationship with the customers and fully understand their needs and challenges in order to grow business on a profitable basis
- Co-ordination with internal and external teams and other operational departments to ensure customer expectations are set and achieved.
- To respond promptly and positively to all incoming messages from prospects and clients, and to manage all necessary outbound contact with prospects and clients.
- To log all new leads and interactions in Hubspot.
- Be organised and able to work through follow up lists and to target dates.

**About you**
- A good strong client centric approach.
- A friendly and professional disposition with both clients and internal teams.
- An outgoing personality, good communication skills (particularly on the phone) and a desire to learn about new products and improve our customers’ experience.
- Focus, organisation skills and be proficient with data entry and CRM solutions.
- Business and financial acumen for growth.
- Excellent team communication to manage client expectations and pass information on in a timely manner.

If you’d like to work in an exciting, purposeful business and have a demonstrable track record in sales and client care, then we’d love to hear from you.

**Salary**: £22,250.00-£26,000.00 per year

**Benefits**:

- Company pension
- Free parking
- On-site parking

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- LEEDS: reliably commute or plan to relocate before starting work (required)

Work Location: In person

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