Customer Service Administrator

3 days ago

Leeds, United Kingdom Pontoon Full time
Job Title: Customer Service Administrator
Location: Leeds city centre
Pay Rate: £13.49p/hr
Hours: 35 hours per week - Monday - Friday - 8am-6pm
Contract Type: Temporary - 12 months
Hybrid Working: 2 days per week in the office after the first 6-12 weeks.
Start Date: 20th January
Our client, one of the UK's largest banking groups, is seeking experienced Customer Service Representative to support their Customer Service Operations team, specialising in the management of stocks and share investment.
As a Customer Service Administrator, you will play a vital role in supporting customers manage stocks and shares investment, pension investments and savings accounts. To do this, you will be provided with a thorough training programme of 6 weeks, and ongoing support afterwards.
This role will be a mix of both inbound call handling, and administrative duties.
Your responsibilities will include:
Taking inbound calls regarding stocks and shares transfers, ensuring that all information is recorded and processed quickly and efficiently
Supporting customers with questions and queries regarding the process
Processing transfers received through inbox and postal requests
Ensuring requests are completed within the required timeframe
Key Skills:
To excel in this role, you should possess the following skills and experience:
Experience working in customer services, managing a high volume of calls.
Excellent communication skills, both written and verbal
Able to handle complex information and work to a high level of detail.
Proficiency in IT packages such as Excel, Outlook, and Word
Strong problem-solving abilities and the ability to use own judgement
Experience in banking, financial services, insurance or lending is highly desirable Joining our client's dynamic and collaborative team will mean you are part of one of the UKs largest banking groups, and supported by a diverse and forward-thinking organisation.
Benefits:
Sociable hours with flexibility
Office located in City Centre with excellent transport links
On site canteen
Flexible benefits to suit your lifestyle, such as discounted shopping, attraction tickets and travel.
First-class support and training for all colleagues
Opportunity for growth within the company
Well-being Support through dedicated Apps and Employee Assistance Programme
Holiday allowance
Weekly pay
Apply today to hear more about this opportunity.
Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you

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