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Centre Administrator

4 months ago

Dingwall, United Kingdom APCOA PARKING (UK) LTD Full time

**The Role**:
**Centre Administrator - Dingwall - £19,855 per annum**

Do you have a keen eye for detail? Do you have excellent written and verbal communication skills? Do you have the ability to multitask? Are you eager to learn new things?

If you answered yes, then this may be the opportunity for you

**The role**:

- You will review CCTV images of cars parked in contravention of local site rules.
- You will validate Penalty Charge Notices (PCN’s) including potential fines versus approved user and exemption lists.
- You will undertake check-ups of vehicle ownership through the DVLA.
- You will create and post statutory notification letters to members of the public.
- You will coordinate of first line appeals and debt recovery to the point of being passed to a third-party stakeholder.
- You will scan of inbound post/correspondence from members of the public.
- You will interpret enabling legislation and codes of practice.
- You will be the first line for the management of complaints.
- You will monitor payment status of Penalty Charge Notices.
- You will complete Payment Management activities such as Refunds, Transaction Reversals and Redress Payments.
- You will utilise software programs such as Parkway and FGL.

**What you’ll bring**:

- You will have excellent documentation skills.
- You will have the ability to work in an administrative setting.
- You will have a keen eye for detail.
- You will have excellent written and verbal communication skills.
- You will be eager to acquire new knowledge of computer systems.
- You will have the ability to multitask and adapt to change with minimum supervision.
- You will have experience of working in the parking industry is desirable but by no means essential.

**What we’ll offer you**:

- £19,855 per annum
- 40 hours per week (Monday-Friday on a rotating basis of 08:00-17:00 and 09:00-18:00)
- 20 days annual leave per annum with 8 Bank Holidays
- Pension scheme
- Employee of the month award scheme
- Employee discount
- Training and Development

We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, sexuality or level in the organisation. We offer a motivating work environment where successes are shared. With challenging projects and an atmosphere of fostering and support, staff have the development opportunities to fulfil their potential while aiming for excellence in their work.