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Technical Support After Sales

4 months ago

Chorley, United Kingdom Contact Solar Ltd Full time

**Role Summary**:
**Responsibilities**:

- Health & Safety comencement calls
- Installation completion calls
- Help with queries relating to firmware/communication/settings/fault finding/troubleshooting
- Ongoing development of product/industry/regulatory knowledge
- Share knowledge with colleagues
- People skills and ability to manage customer expectations
- Follow RMA processes where appropriate
- Liaise with manufacturer technical teams when required

**Key competencies**:

- They will have a strong electrical background with technical/installation experience in some or all of solar PV, ESS and EV charging
- Excellent, confident, telephone manner and communication skills (written and verbal)
- Strong electrical background - installation experience an advantage
- Working technical knowledge of Solar PV, ESS and EV charging
- Organisational and prioritisation skills
- Computer literate and ability to use CRM system
- Process driven
- Team player
- Technically minded
- Retention of technical facts
- Positive, can-do, problem solver
- Ability to give clear instruction
- Patience and appreciation of customer on-site experience

**What we offer**:

- 22 days holiday
- Pension
- Regular Incentive Bonus (non-guaranteed)
- Career Development
- Staff events and surprises

**Job Types**: Full-time, Permanent

**Salary**: Up to £35,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- Free parking

Schedule:

- Day shift
- Monday to Friday
- No weekends

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Chorley: reliably commute or plan to relocate before starting work (required)

Work Location: One location