Assistant Patient Administrator

3 days ago


London, United Kingdom Chelsea and Westminster Hospital NHS Foundation Trust Full time

Assistant Patient Administrator - Band 2

£23,154 - £24,526 per annum incl HCAS

We are searching a high performing, enthusiastic and empathetic individual to work in the Inpatient Wards.
The post holder will contribute to the delivery of high quality, safe and compassionate healthcare to patients.
You will be expected to provide administrative support to a diverse team including clinical staff
The successful applicant will be expected to provide an excellent level of customer service at all times in line with the Trust values.

Working Hours

Monday-Friday 9am to 5pm hours

The post holder will contribute to the delivery of high quality, safe and compassionate healthcare to
patients by supporting and welcoming patients into services in a way that meets their individual
needs. The Patient Administrator will also provide administrative support to a team liaising between
patients, doctors, practitioners and other healthcare professionals. The staff member will work
consistently to provide high quality customer service and will be professional at all times. The post
holder will be required to work in one of the following areas, providing cross cover where necessary:

- Outpatient Clinic Offices
- Wards
- Central Outpatients Booking Team
- Reception

We provide services from two main hospitals, Chelsea and Westminster Hospital and West Middlesex University Hospital, and a number of clinics across London and the South-East.

We have over 6,000 members of staff that arePROUD to Carefor nearly one million people. Both hospitals provide full clinical services, including full maternity, emergency and children’s, in addition to a range of community-based services across London, such as award-winning sexual health and HIV clinics.

We’re one of the safest and best performing Trusts in the country. We’re also one of the top trusts to work for - our staff say they’re engaged, motivated, and would recommend us as a place to work and receive treatment.

In 2020 Trust was rated by the Care Quality Commission as Outstanding in the well-led and use of resources domains and Good in the safe, effective, caring, and responsive domains. The Trust as a whole was Good, but the Chelsea site was Outstanding.

Our facilities are some of the best in the country. We have been investing around £10 million a year in our estate. We are currently spending £25 million on expanding our adult and neonatal critical care facilities at Chelsea and Westminster and redevelopment of our children’s unit at West Middlesex - in partnership with our charity, CW+ and generous donors.
- Provide administrative support to the clinical team in the team assigned and provide cover

across the Trust’s administrative resource
- File all paperwork appropriately
- Provide cover across the POD as and when required
- Ensure all procedures are followed re data capture for service specific outcomes
- Provide an excellent standard of service to patients at all times
- Adhere to trust-wide standard operating procedures and policies developed for clinical

administrative processes and participate in their development
- Photocopying, filing, faxing, and other general office duties



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