Depot Support Coordinator

4 weeks ago


BurtonOnTrent, United Kingdom EV Cargo Full time

EV Cargo have grown to become a predominate international supply chain partner to many of the world’s leading brands. We enable customer success through market leading air, ocean, surface freight, logistics, supply chain and technology solutions. Our growth is accelerating around the world.

**THE ROLE**:
Join us as a Depot Support Co-ordinator within our Depot Support Team. The main purpose of this role is to be the first point of contact for Palletforce members. Resolving any problems or queries, and provide a high level of support to the night operation. Ensuring that service levels are monitored and standards are maintained.

**THE SALARY**:
£23,000 Per Annum.

**SHIFT INFORMATION**:
Working hours need to be flexible to meet the needs of the business. Regular shifts will be - 17:30 - 02:00 (30 min break). Covering 22:00 - 06:30 due to holidays/absence.

**WHERE YOU WILL BE BASED**:
You will be based in our flagship office in Burton (DE14 2SY).

**BENEFITS**:

- On Site Parking
- Kitchen Facilities

WHAT ARE WE LOOKING FOR IN A CANDIDATE?
- Excel (Microsoft) Experience
- Polite and professional
- Able to work as an effective team player, supporting and recognising the need for support wherever appropriate and be able to work on own initiative.
- Build and maintain positive external relationships internally within the team, member depots and other Palletforce staff.

WHAT WILL BE YOUR KEY RESPONSIBILITES?
Carrying out general day to day duties relating to the transport function - including but not limited to;
- Processing discrepancies on consignments efficiently and effectively, using a high level of accuracy and attention to detail
- Providing help and advice using the organisation’s products or services.
- Investigating and solving problems which may be complex or long-standing. Any problems that are unable to be resolved being brought to the attention of the Depot Support Manager in a prompt and timely manner.
- Dealing with difficult telephone calls calmly and professionally; resolving problems and issues in a proficient manner.
- Keeping accurate records of discussions or correspondence with depots where appropriate.

WHAT WILL WE OFFER?
With a genuine culture of reward and recognition, we want our colleagues to grow, develop and be part of our journey. We offer a benefits package that includes competitive annual leave, excellent pension scheme and life assurance.

There’s no doubt that you will be compensated for your hard work and commitment so if you are looking for a fast-paced company, with a global brand and a strong UK presence that actively invests in its people, then this is an excellent opportunity for you to work within a friendly, proactive successful team.

DIVERSITY AND INCLUSION
Equality, diversity and inclusivity are at the heart of everything EV Cargo does. We offer a diverse and inclusive community that respects individuals and enables them to strive for success in order to contribute positively and sustainably to the business. By creating this environment in which everyone can express and develop their potential, from the moment they are hired and throughout their career, means ensuring that all our colleagues have the same opportunity to succeed, regardless of origin, gender, age, disability, sexual orientation, gender identity or affiliation with a political, religious, union, organisation or minority group.


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