Depot Support

4 weeks ago


BurtonOnTrent, United Kingdom EV Cargo Full time

**THE ROLE**:
Depot Support Coordinator

The main purpose of this role is to be the first point of contact for Palletforce member depots. You will resolve their queries in an efficient and effective timescale, ensuring that service levels are monitored and standards are maintained.

THE SALARY
£24,000.00 Per Annum.

REWARDS & BENEFITS
With a genuine culture of reward and recognition, we want our colleagues to grow, develop and be part of our journey. We offer a benefits package that includes competitive annual leave, employee recognition scheme, excellent pension scheme, life assurance and access to reward gateway.

OFFICE BASED
This role will be based at our offices in Burton upon Trent, DE14 2SY.

WORKING HOURS
10:30 until 19:00 Monday to Friday with an additional Saturday morning 06:30 til 11:00 (every 5 weeks) and 13:30 to 22:00 for holidays & absence.

**KEY RESPONSIBILITES**:

- Processing discrepancies on consignments efficiently and effectively, using a high level of accuracy and attention to detail.
- Reviewing CCTV footbage to locate damages and missing pallets in a timely, thorough and accurate manner.
- Providing help and advice using the organisation’s products or services.
- Investigating and solving problems which may be complex or long-standing. Any problems that are unable to be resolved would then be brought to the attention of the Depot Support Manager in a prompt and timely manner.
- Keeping accurate records of discussions or correspondence with depots where appropriate.
- Producing written information for depots, often involving the use of computer packages/software.

**OUR IDEAL CANDIDATE WILL HAVE**:
Qualifications. Level 2 in English & Maths

Experience. Experience in a similar role. Proven ability to work under pressure.

Influence & Persuasion. You will have high attention to detail and a keen emphasis on accuracy with the ability to work to deadlines, along with the flexibility to manage changing priorities and the ability to multi-task.
Planning & Organisation. Excellent attention to detail. Good organisational skills. Good at task management and prioritisation. Able to work unsupervised, continually managing time and prioritising work to meet tight deadlines. Ability to work under pressure. Flexible attitude to working hours

People & Self Development. If you are looking for a future career and progression within a growing company This really is a fantastic opportunity to join the team who consistently strive to provide an excellent service and build a strong, positive reputation within the business. You will have the ability to self-motivate, self-manage and work both autonomously and as part of a team.

ABOUT US
EV CARGO have grown to become a predominate international supply chain partner to many of the world’s leading brands. We enable customer success through market leading air, ocean, surface freight, logistics, supply chain and technology solutions. Our growth is accelerating around the world.

DIVERSITY AND INCLUSION
Equality, diversity and inclusivity are at the heart of everything EV Cargo does. We offer a diverse and inclusive community that respects individuals and enables them to strive for success in order to contribute positively and sustainably to the business. By creating this environment in which everyone can express and develop their potential, from the moment they are hired and throughout their career, means ensuring that all our colleagues have the same opportunity to succeed, regardless of origin, gender, age, disability, sexual orientation, gender identity or affiliation with a political, religious, union, organisation or minority group.

“Let us be your employer of choice”


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