E-commercial Customer Service Advisor

4 weeks ago

Warrington, United Kingdom Pybus Recruitment Full time

**Job Title: E-Commerce Customer Service Advisors - Bi-Lingual**

**Location: Warrington, WA1 4RW**

**Salary: Between £24,000-£27,000 (depending on experience) + plus 33 days holiday, Life Assurance, pension and other great Company benefits**

**Permanent and Full Time**

**Roles will be working Monday to Friday and will be shifts between the hours of 8.00am-8.00pm, so could be a mixture of some 8.00am-4.30pm some 11.30am-8.00pm or other shifts in-between these hours.**

Our client is an independent car dealer group that operates a network of 61 car dealership sites in the UK and channel islands. They are one of the Top 25 Sunday Times best big companies to work for.

Our client is actively looking for a number of BI-lingual ecommerce Customer Service Advisors with a passion for providing excellent service to their ecommerce team as part of their Parts Plus Distribution Centre in Warrington.

Your primary role will be to deliver first-class customer service to current, prospective and new customers via all forms of online customer engagement. You will enjoy working closely with key members of the ecommerce and operations teams in a rapidly growing business unit covering continental European regions including Germany, Italy, Spain, and France.

Our client is currently looking for people with the following language skills:
Fluent in English and German and ideally some ability to speak some Spanish or French

Fluent in English and Italian and ideally some ability to speak some French or Spanish

ROLE & RESPONSILIBITIES:

- Resolving customer queries received through our clients European ebay, Amazon and ecommerce webshop
- Resolving and processing of returns, exchanges, and discrepancies within a timely manner
- Communicate with couriers with outbound / lost / damaged in transit shipments
- Co-ordinate orders on internal/external systems
- Co-ordinate with external ecommerce partners

ATTRIBUTES:

- Fluent in either German or Italian, as well as English and ideally some language skills in French or Spanish
- Computer Skills - Microsoft Outlook and Excel, Zendesk, ebay and Amazon Seller Central experience desired but not essential
- Excellent customer service skills
- Excellent attention to detail
- Ability to prioritise, multitask and react quickly to urgent enquiries
- Ability to communicate well with all internal departments
- Confidence to speak to a wide range of customers
- An interest or knowledge of vehicle car parts is desired
- Technical experience with e-commerce platforms (desired but not essential)
- Industry leading package
- 33 days annual leave (including bank holidays) in addition to an annual leave purchase & sale scheme
- Pension Scheme & Life Assurance
- company vehicle purchase scheme
- Discount on Service, Bodyshop and Parts
- 1 day each year to volunteer for a charity of your choice
- Cycle to work purchase scheme
- Access to Perks at Work discount website

English and German and ideally some ability to speak some Spanish or French

English and Italian and ideally some ability to speak some French or Spanish

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