Senior Co-ordinator, Student Casework

4 weeks ago


Milton Keynes, United Kingdom The Open University UK Full time

**Unit**: Academic Services
**Salary**: £30,487 to £36,024
**Location**: Milton Keynes
**Please quote reference**: 21511
Permanent, Full Time post
**Closing Date**: 12 March, 2024 - 12:00

**Interview date**:w/c 25 March 2024

**Change your career, change lives**

The Open University is the UK’s largest university, a world leader in flexible part-time education combining a mission to widen access to higher education with research excellence, transforming lives through education.

The Student Casework Office (SCO) is responsible for receiving, recording, referring and monitoring formal complaints and appeals through the appropriate procedures.

With responsibility for supporting the student discipline process we provide advice and guidance to staff who are handling disciplinary cases and administer the meetings of the University’s Central Disciplinary Committee (CDC).

**The role**

We are recruiting a Senior Co-ordinator to the Student Casework Office. This is an exciting opportunity to play a key role in a busy and diverse team.

The Senior Co-ordinator has day to day responsibility for overseeing the work of the Student Casework Co-ordinators in relation to student complaints, appeals and discipline.

You will be the first point of referral for Student Casework Co-ordinators in relation to complex cases and enquiries acting as an escalation point when required. You will work closely with the Senior Manager, Student Casework in providing advice and guidance on managing student casework to staff across the University.

In addition, you will also act as working secretary to the Central Disciplinary Committee of the University and will support the Senior Manager in providing management information reports on an ad hoc and regular basis.

**Skills and experience**
- Do you have experience in working flexibly, proactively, cooperatively and responsively sometimes under considerable pressure and are able to adapt quickly to changing priorities?
- Do you have the ability to coordinate the workload of the team, manage your own workload, and escalate issues when required?
- Are you a collaborative worker who is able to build effective working relationships whilst maintaining and achieving service standards?
- Are you able to understand complex information and then disseminate this to non-familiar individuals?
- Ability to think logically in evaluating situations and solving problems
- Do you have staff supervisory experience including coaching, training and managing the performance and development of individual staff members.

If you can answer “Yes” to these questions, then we would love to hear from you.

Full details can be found in the job description below.

**What you get in return**

We have a strong commitment to providing training and development in and beyond your current role. This includes thorough induction into the organisation and regular reviews of your training and development needs.

We also offer a great range of benefits that support our employees and their families for the long term. Staff Benefits include an attractive pension proposition and 30 days holiday per annum pro rata, plus Bank Holidays and Christmas closure days.

**Assessment**

Your suitability for the role will be assessed by panel interview and a desk task.

**How to apply**

Access details for disabled applicants are available from the Resourcing Hub, telephone: 01908 655544, quoting the vacancy reference above.
- **CV**:

- **Personal statement, **_up to 1,000 words_**, you should set out in your statement why you’re interested in this role and provide examples of where your skills and experience meet the required competencies for this role as detailed in the job and person specification.**

Find out more about us and our mission by watching this short video (you will be taken to YouTube by clicking this link).



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