Student Casework Manager

1 month ago


Milton Keynes, United Kingdom The Open University Full time

Change your career, change lives

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The Open University is the UK’s largest university, a world leader in flexible part-time education combining a mission to widen access to higher education with research excellence, transforming lives through education.

The role

As one of the Student Casework Managers , the post holder will be responsible for reviewing and investigating final stage complaints and appeals and dealing with cases that go to the Office of the Independent Adjudicator (OIA) or to court. Casework Managers also undertake duties related to disciplinary proceedings, acting in the capacity of Secretary of the Central Disciplinary Committee (CDC). The role holder will be required provide support in the management of ad hoc projects and as working secretary for the Student Fraud Group.

Skills and experience

First degree or equivalent substantial experience working in an office environment using high levels of literacy and numeracy. Experience of managing office systems to ensure robust record keeping and to meet legislative requirements. Experience of managing a complex schedule of activities on own account or for a line manager as well as managing your own workload. Experience of extracting and analysing information and recommending appropriate courses of action. Ability to work under pressure to meet deadlines and achieve targets as well as being able to work using your own initiative. Evidence of good analytical and investigative skills.

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