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Customer Service Master Data Coordinator

3 months ago

Hemel Hempstead, United Kingdom Henkel Full time

At Henkel, you can build on a strong legacy and leading positions in both industrial and consumer businesses to reimagine and improve life every day. If you love challenging the status quo, join our community of over 50,000 pioneers around the globe. Our teams at Henkel Adhesive Technologies help to transform entire industries and provide our customers with a competitive advantage through adhesives, sealants and functional coatings. With our trusted brands, our cutting-edge technologies and our disruptive solutions, you will have countless opportunities to explore new paths and develop your skills. Grow within our future-led businesses, our diverse and vibrant culture and find a place where you simply belong. All to leave your mark for more sustainable growth.

**Dare to make an impact?**

**YOUR ROLE**:

- Supports optimising the customer master data management processes and bring in own proposals.
- Implements processes, training, and tools to optimise the internal communication of customer master data (CMD) in order to continuously emphasise the importance of high-quality data.
- Customer master data steering/experts.
- Process control & governance.
- CMD project coordination.
- Task and process alignments and harmonisations.
- Continuous improvements of tools, tasks, and processes.
- Conducts customer master data-related checks and reports.
- Work with Global Business Solutions (GBS)+ / IT on RPA (Robotic Process Automation) for customer master data.
- Training for Sales/ GBS+/ Front Office on CMD.
- CMD quality gate.
- SAP CMD change requests.
- Works independently of day-to-day supervision within the standards of the AOS Europe organisation.

**YOUR SKILLS**:

- Previous experience within a customer service, or a supply chain role.
- Knowledge of Service Cloud (Salesforce) and Customer Master Data would be an advantage.
- High level of organisation, prioritisation and time management skills.
- Excellent in problem solving, is solution oriented and has good influencing skills.
- The ability to work on projects taking into consideration all various aspects to bring to conclusion using own initiative.
- Proactive, target driven, self-motivated with precise, accurate administration skills.
- Good level of SAP and intermediate level of MS office (Excel/PowerPoint/Word) are desirable skills.
- Ability to withstand pressure and work to tight deadlines.
- A customer focused attitude with excellent communication skills.
- Fluent in English.
- Team player.

Henkel is an equal opportunity employer. We evaluate qualified applicants without regard to gender, origin, culture, mindset, generation, disability, religion and sexual orientation.

**JOB ID**: 23052113

**Contract & Job type**: Full Time, Regular