![Lawsons](https://media.trabajo.org/img/noimg.jpg)
Telesales / Counter Sales
5 days ago
**Witham Timber
Witham Timber is part of the Lawsons Group, which is the UK’s largest independent fencing, timber and builders’ merchants and now boasts 37 branches, 750 employees and £200 million turnover, founded in 1921 and operates across London and the South East of England.
**The Role**
To manage and develop existing and new customer relationships, increasing branch sales and margins and enhancing the customer experience.
Working hours - 44.5 hours Monday - Friday 07.30 - 17.00 / 1 in 2 Saturdays 08.00 - 12.00
**Branch Postcode - PE21 7SW**
**Key Accountabilities**
- Identify and Capture new Sales opportunities.
- Help to exceed branch Sales, Margins and Gross profit.
- Respond positively and effectively to customer’s needs.
- Agree the best possible margin when negotiating with customers in line with ledger budgets and KPI’s
- Cultivate and maintain exceptional standards of customer service and ensure Lawsons Best Practice, Standards and Company Policies are met.
- Positively act as the link between your branch and your customers
- Deal with customer complaints effectively, pleasantly and in a timely manner.
- Be vigilant to prevent fraud
- Be vigilant and report any Health & Safety issues to the Line Manager immediately.
**We would love to meet someone with**
- Previous Sales Experience in a Builders Merchants (essential)
- Demonstrates a positive, friendly and stable attitude.
- Is prepared to develop a knowledge of the company, its products and the elements required to be successfully employed in the business.
- Someone who will promote and adhere to the company’s cultures, values and professionalism.
- Good interpersonal skills, confident and able to approach customers.
- Excellent communicating, influencing and negotiating skills. Both oral and written
- Ability to prioritise responsibilities under pressure and be self-motivated.
- Confidence to cold call existing and prospective customers.
**Knowledge, Experience, Qualifications**:
- Previous Sales experience
- Industry and product knowledge
- Driving license
- Good IT skills (Word, Excel, and Outlook)
**What is in it for you**
- 23 Days Holiday + Bank Holidays
- Salary £28,000 - £30,000 (depending on experience)
- Pension Scheme
- Death In Service Scheme
- Employee Assisted Programme
**Location**: On site / Lealand Way, Boston PE21 7SW, UK
**Job type**: Permanent / Full-Time
**Sector and subsector**:Construction & Trades | Operative
**Annual Salary Range**: from £ 28,000.00 to £ 30,000.00
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