Monitoring, Alerting

6 months ago

London, United Kingdom Handelsbanken Full time

**Job Introduction**:
UK Technology (UKT) is responsible for architecting, developing and securing IT solutions for the UK Business (including Handelsbanken Wealth Management). This role sits within the Services & Infrastructure department that supports the Banks service delivery, technical infrastructure, end user support and IT continuity capabilities.

This role is Monday to Friday 09:00-17:00 and is based in London. There may be a requirement to travel to either site to facilitate workshops or interviews.

**Main Responsibility**:

- Conducting gap analysis between current practice and the Banks regulatory obligations and industry best practice
- Identifying and implementing immediate/short term improvements to ensure the organisation continues to meet its regulatory obligations in an efficient and effective manner
- Supporting the preparation of a ‘to-be’ vision covering options for tooling, process and support for future ways of working in order to meet the organisations regulatory obligations and supports its long term business goals
- Presenting back findings to department management team along with analysis, observations and recommendations for improvements
- Supporting the creation of a monitoring, alerting and observability improvement plan covering process, tooling etc
- Creating a standardised set of processes, procedures and reporting packs for use by BAU staff
- Providing training and support to a wide variety of teams, ensuring they’re familiar with the disciplines of monitoring, alerting and observability
- Reviewing post incident report findings related to monitoring and alerting and ensure lessons learned have been implemented
- Supporting technical teams to monitor, measure and report on system load, performance and security events.

**Essential**
- Previous involvement in defining, planning and implementing monitoring, alerting and observability strategies
- Experience and awareness of ITIL
- Previous experience working in an environment with a mixture of maturities and monitoring, alerting and observability practices
- Professional standard of presentation skills
- Ability to build strong professional relationships at all levels and represent Handelsbanken effectively
- Ability to work well under pressure
- Attention to detail and an organised approach to work

**Desirable**
- Previous experience supporting a similar sized organisation to mature its monitoring, alerting and observability practice
- Understanding of Azure DevOps and CI/CD Pipelines and how to prepare teams for observability/DevOps
- Experience working in financial services or other, highly regulated industry

**Compliance with the 6 Conduct Rules**
- Act with integrity;
- Act with due skill, care and diligence;
- Be open and co-operative with the FCA, PRA and other regulators;
- Pay due regard to the interests of customers and treat them fairly;
- Observe proper standards of market conduct.
- Act to deliver good outcomes for retail customers.

**Core Values**
- Is business-oriented and focuses on the customer.
- Takes a long-term approach.
- Has the courage to make decisions.
- Is innovative and proactive.
- Takes responsibility for his/her own development.
- Has high ethical and moral standards.
- Likes good administrative order.
- Collaborates with others to achieve joint goals.
- Contributes to the development of operations and colleagues.

**Package Description**:
Competitive + Benefits

**About the Company**:

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