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Vip Hostess
2 months ago
We are seeking a vibrant and outgoing VIP Hostess to join our team at Sway Bar. As a VIP Hostess, you will be responsible for providing exceptional customer service, creating a memorable experience for our guests, and promoting the sale of bottle service and high-end beverages. Your friendly and professional demeanor, combined with your ability to anticipate and fulfill guests' needs, will contribute to the overall success of our establishment.
**Responsibilities**:
Provide outstanding customer service to all guests, ensuring a positive and enjoyable experience.
Promote and sell bottle service packages and high-end beverages to enhance guests' experience.
Engage with guests, build relationships, and anticipate their needs to ensure their satisfaction.
Prepare and present bottle service presentations, including the delivery of drinks, mixers, and other requested items.
Maintain a clean and organized work area, ensuring bottles and supplies are well-stocked and readily available.
Collaborate with the bar staff to ensure smooth and efficient service delivery.
Upsell additional products and services to maximize revenue opportunities.
Adhere to all company policies and procedures, as well as legal and safety regulations.
Handle cash and credit card transactions accurately and responsibly.
Resolve guest complaints or concerns promptly and professionally.
Qualifications:
Previous experience in a similar role, preferably in a high-end nightclub or hospitality setting is not required but highly desirable
Outstanding interpersonal and communication skills with the ability to engage and connect with guests.
Ability to work in a fast-paced environment while maintaining a professional and composed demeanor.
Strong sales and upselling abilities.
Excellent organizational skills and attention to detail.
Knowledge of different types of alcohol is highly desirable.
Ability to handle cash transactions accurately and responsibly.
Availability to work evenings, weekends, and holidays as required.
Must be of legal drinking age and meet any other age requirements for the position.
Professional appearance and grooming standards.
We offer competitive compensation and a dynamic work environment where your skills and personality will shine. If you are passionate about providing exceptional service, have a vibrant personality, and thrive in a lively atmosphere, we would love to hear from you
To apply, please submit your resume and a brief cover letter outlining your relevant experience and why you are interested in this position.
**Job Types**: Part-time, Permanent
**Salary**: £11.30-£11.70 per hour
**Benefits**:
- Company pension
- Employee discount
Schedule:
- Every weekend
- Night shift
Supplemental pay types:
- Tips
Ability to commute/relocate:
- London: reliably commute or plan to relocate before starting work (required)
Work Location: In person
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