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Executive Lounge Host/Hostess
2 months ago
Your next career move is calling you
WELCOME TO A WORLD OF FLEXIBILITY AT THE WORLD'S #1 BEST WORKPLACE, AWARDED BY GREAT PLACE TO WORK & FORTUNE. Choose a work schedule that works for you When you join our team on a Casual contract, you have the flexibility to pick the shifts that suit your availability, so you can make the best out of your spare time. Whether you are currently on full time employment, education, or just looking to make some extra money, this might just be the job for you
Hourly Rate of £12.50 per hour plus service charge.
A WORLD OF REWARDS
We offer our casual Team Members the ability to instantly access and withdraw up to 40% of their earned wages whenever they need to and at no additional cost. Opportunity to work additional hours when you canFree and healthy meals when on dutyFree Parking (subject to availability)Modern and inclusive Team Member’s areasAn Executive Lounge Host /Hostess comforts executive Guests throughout their stay at the hotel by responding efficiently to their enquiries and advising them of the amenities and benefits offered by the hotel.
What will I be doing?
An Executive Lounge Host /Hostess you will comfort executive Guests throughout their stay at the hotel by responding efficiently to their enquiries and offering advice and information as requested. An Executive Lounge Host /Hostess contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
Welcome executive Guests on arrival and assist them during their stay dealing efficiently with enquiries and any complaintsProcess accurately check-ins and check-outEnsure that all Guest supplies and amenities are offered and replenished to the required standardsStay current with all hotel services as well as VIP requests and special eventsDemonstrate a knowledge of external locations, attractions and landmarks in the vicinityProject a professional manner with an emphasis on hospitality and Guest serviceComply with Hotel security, fire regulations and all health and safety legislationExecute tasks as instructed by the Executive Lounge Supervisor or ManagerServe your role and Team in an environmentally-conscience mannerWhat are we looking for?
An Executive Lounge Host /Hostess serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
Previous Front Office experience in the hotel, leisure or retail sectorCalm, efficient and organisedExcellent personal presentation and communication skillsA passion for delivering exceptional levels of Guest serviceIt would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
Previous experience in Executive Lounge in a hotel environmentMulti-lingual
EVERY JOB MAKES THE STAY.
At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical. That’s why at Hilton, Every Job Makes the Stay.
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