Host/hostess

5 months ago

London, United Kingdom The Banc Restaurant Full time

Greetings, and thank you for accessing our advertisement for the position of Host/Hostess Manager.

Discover The Banc, a distinctive hidden treasure nestled in Tottenham, North London. Conveniently located within a 15-minute stroll from Turnpike Lane Station (Piccadilly Line) and Seven Sisters (Victoria Line), this recently renovated establishment boasts a unique charm.

Having proudly served since 2011, The Banc offers a diverse culinary experience encompassing steaks, burgers, Mediterranean delicacies, an inviting outdoor lounge, a variety of beverages, and shisha. The Banc's accomplishments are noteworthy, having secured prestigious awards including The Best Halal Burger in 2017, having been a two-time finalist on TimeOut, achieving official champion status in 2018, and consistently maintaining a remarkable 4.5/5 rating across review platforms such as TripAdvisor, Facebook, and OpenTable.

An exceptional opportunity has emerged for the role of Host/Hostess Manager at The Banc. If you are an adept, customer-centric, and adaptable individual, you've found the ideal advertisement.

Applicants are expected to possess the following attributes and qualifications:

- Skillfully handling incoming calls from potential patrons, addressing menu inquiries, call-ahead seating, wait times, comments, and concerns.
- Crafting the initial and final impressions for guests, ensuring a positive and enjoyable experience.
- Leading as the primary host during most shifts, coordinating wait times, delegating tasks to fellow hosts, and overseeing guest seating arrangements.
- Maintaining open communication with all on-duty managers and front-of-house staff members.
- Displaying composure during high-stress and high-volume periods.
- Delivering unwavering excellence in customer service, upholding the highest standards consistently.
- Providing guidance and support to front-of-house team members to encourage personal growth and celebrate achievements.
- Cultivating a lively, uniquely vibrant ambiance that aligns with the cherished brand atmosphere for both the team and customers.
- Dedication to customer satisfaction by fulfilling special requests and individual preferences.

Minimum Requirements:

- Previous experience in a Host/Hostess managerial role.
- Familiarity with restaurant etiquette.
- Knowledge of health and safety regulations.
- Proficiency in reservation management.
- Demonstrable prowess in customer service.
- Exceptional communication skills, both over the phone and in-person.
- Strong organizational capabilities, overseeing the entire dining and lounge area.
- Physical fitness to stand and walk throughout shifts.

If you meet these criteria, we encourage you to consider this exciting opportunity to be part of The Banc's dynamic team.

**Job Types**: Full-time, Permanent

**Salary**: £30,000.00-£32,000.00 per year

**Benefits**:

- Discounted or free food
- Employee discount
- On-site parking
- Sick pay

Schedule:

- 10 hour shift
- 8 hour shift

**Experience**:

- hospitality: 2 years (required)

Work Location: In person

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