Lead Service Designer

4 weeks ago

London, United Kingdom UK Export Finance Full time

**Details**:
**Reference number**:

- 345327**Salary**:

- £56,430 - £71,060- A Civil Service Pension with an average employer contribution of 27%**Job grade**:

- Grade 7**Contract type**:

- Permanent**Business area**:

- Digital Data and Technology (DDAT), User Centred Design team**Type of role**:

- Architecture and Data
- Other**Working pattern**:

- Flexible working, Full-time**Number of jobs available**:

- 1Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- 1 Horse Guards Road, London, SW1A 2HQAbout the job

**Job summary**:

- The Digital, Data and Technology (DDAT) directorate has recently been established in UKEF, drawing together the expertise in digital currently within the organisation to provide representation of digital services, user centred design, analytics and technology at the highest levels. The areas with the directorate work closely with all areas of the business such as the Business Group, Operations and Strategy and Policy.**Job description**:
UKEF is committed to be a more customer-centric organisation, making it easier for customers to deal with us, offering improved response times, quicker decision-making and improved case-processing. To enable this, UKEF is committed to using digital as a primary means for managing relationships with a wider range of stakeholders. Focusing on developing end-to-end services that meet user need and enable business outcomes, this is an exciting new role showing the growth and drive of UKEF’s digital ambition.

This role will lead the service designers and researchers in UKEF, leading the research and service design professions and approach for products and services across the organisation to meet our users’ need and business aspirations.

**Person specification**:
A lead service designer is an expert practitioner who works with mínimal support, influencing and mentoring others. You will:

- have oversight of the end-to-end design of all digital services, ensuring research is carried out ethically and effectively to inform them.
- manage and steer the research and design approach for existing new services, identifying appropriate strategies, methods, and audiences.
- work with multi-disciplinary teams to produce and develop design concepts, re-using common component design patterns from across government where appropriate.
- implement design concepts into practical working prototypes to test with users.
- set direction and embed good practice within teams for products and services they are working on.
- lead on accessibility, user centred design and assisted digital for projects and services.

**Qualifications**:
**Behaviours**:
We'll assess you against these behaviours during the selection process:

- Changing and Improving
- Making Effective Decisions
- Delivering at Pace
- Leadership
- Working Together

**Technical skills**:
We'll assess you against these technical skills during the selection process:

- Technical - a short presentation
- Technical questions relevant to the position.

**Benefits**:

- Alongside your salary of £56,430, UK Export Finance contributes £15,236 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.- Learning and development tailored to your role
- An environment with flexible working options
- A culture encouraging inclusion and diversity
- A Civil Service pension with an average employer contribution of 27%

Things you need to know

**Selection process details**:

- This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Ability, Experience and Technical skills.- User focus
- Evidence and context based design

**Sift Stage**
- Experience
- Ability
- Technical

**Interview Stage**

If you are successful following the sift stage, you will be invited to an initial interview; this will include the following assessment:
**Behaviours/Technical/Experience** - a formal panel interview where you will be interviewed across all five behaviours highlighted and your technical ability to successfully carry out the role.
- Behaviour - Changing and Improving
- Behaviour - Making Effective Decisions
- Behaviour - Delivering at Pace
- Behaviour - Leadership
- Behaviour - Working Together

**Technical**:

- a short presentation (this will be on a topic determined by UKEF and will need to be prepared in advance).

**Technical** - questions relevant to the position.

Feedback will only be provided if you attend an interview or assessment.**Security**:

- See our vetting charter (opens in a new window).- People working with government assets must complete baseline personnel security standard (opens in new window) checks.**Nationality requirements**:
This job is broadly open to the following groups:

- UK nationals
- nationals of the Republic of Ireland
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the EU, Switzerland, Norway, Icelan

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