Lead Service Designer

3 weeks ago

London, United Kingdom Department for Energy Security & Net Zero Full time

**Details**:
**Reference number**:

- 344803**Salary**:

- £50,305 - £61,145- National: £50,305 - £57,760 London: £54,710 - £61,145- A Civil Service Pension with an average employer contribution of 27%**Job grade**:

- Grade 7**Contract type**:

- Permanent**Business area**:

- DESNZ - Integrated Corporate Services - Digital (Integrated Corporate Services)**Type of role**:

- Digital
- Information Technology**Working pattern**:

- Flexible working, Full-time, Job share, Part-time**Number of jobs available**:

- 1Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- Aberdeen, Birmingham, Cardiff, Darlington, Edinburgh, London, SalfordAbout the job

**Job summary**:
The Integrated Corporate Services (ICS) is a new shared corporate service, launched in July 2023. It will provide corporate services (HR, Finance, Digital, Commercial, Security and Estates) across the Department for Energy Security & Net Zero (DESNZ) and the Department for Science, Innovation & Technology (DSIT).

Our team of just over 300 professionals will be leading the way in how these functions will be delivered in the future. Our ambition is to be the leading provider of integrated corporate services for government and set the standard for quality, efficiency, and innovation in our field.

**Our Inclusive Environment**

We are building an inclusive culture to make the Department a brilliant place to work where our people feel valued, have a voice and can be their authentic selves. We value difference and diversity, not only because we believe it is the right thing to do, but because it will help us be more innovative and make better decisions.

We offer first-class flexible working benefits, excellent employee well-being support and a great pension. We are fortunate to have a range of excellent staff networks and are proud to be a Disability Confident Leader employer. We will support talented people from all backgrounds to build a career and thrive.

**Find Out More**

**Job description**:
As the Lead Service Designer within Corporate Services, you’ll work with internal teams across DESNZ and DSIT to ensure that their service delivery is user-centred. Your role will be to set the direction and assure the quality of design delivery across the UCD team - leading multiple complex services.

You’ll be excellent at communicating with a broad range of stakeholders - and know how to handle a difficult conversation. Your expertise in solving complex problems means that you’ll be good at spotting problems and working with your team to identify how to fix them.

Your experience in having delivered agile services means that you understand how to support your team in prioritising work, so that you can quickly iterate and identify.

**Person specification**:

- Managing service designers within the team by providing guidance on project activities, supporting them on strategic direction and developing them in their role.
- Embedding good user-centred practices in teams and overseeing the quality of services based on evidence and adhering to the service standard.
- Working collaboratively with Leads from other disciplines in the User Centred Design Team - content design, user research, business analysis and product management.
- Coaching team members on best practise and innovative ways to solve problems. Nurturing a collaborative culture and establishing new ways-of-working.
- Championing service design and building a community of practise. Collaborating with other teams to advise and build consensus in the department.

**Skills and experience**

**Capability framework: User focus**

You are an expert in being user-focused and can give direction on the right methods to use. You bring insight on user needs to the business and how to meet those needs. You have experience in delivering evidence-based services that simplify complexity.

**Capability framework: Agile working**

You have experience with agile practices and have participated in them across the lifecycle of a project. You are comfortable with ambiguity and as an expert can reflect and challenge the team on their approach.

**Capability framework: Communicating between the technical and non-technical**

You are an expert in communicating between senior stakeholders and colleagues at all grades to build and grow relationships. You can select the appropriate method to communicate and influence with significant experience in visual communication.

**Capability framework: Managing decision and risks**

You are an expert in working to constrained timescales and can build consensus between organisations. You have experience in strategic decision making - based on identifying risks, impact, and complexity for stakeholders.

**Capability framework: Leadership and guidance**

You are a leader, who is trusted to guide teams in making critical decisions but can also lead on strategy. You’re experienced in coaching and conflict resolution - you can resolve and unbl

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