Msc Cd Technical Support Coordinator
2 weeks ago
Job Description
The role
- Focal point for technical support with the IT department.
- Review and analysis of alternative computing solutions for the MSC Client Deliverables (CD) department.
- Management of all computer hardware within the MSC CD department, including office and offshore computers. Management of the rolling replacement of computers.
- Management of all software packages used by the MSC CD department, onshore and offshore. Management of software updates and hot fixes.
This job is for you if:
- Enjoy working in a dynamic environment, supporting multiple project teams and delegates.
- Desire to grow the business and support strategic initiatives.
- You have previous experience in a technical support role.
- You have the ability to build effective working relationships at all levels of the organisation.
- You possess the ability to self-organize and prioritize workload.
- You have proactive approach to problem solving.
Who you’ll be working with:
- GIS Supervisor & staff
- Data Processing Supervisor & staff
- IT Department
- MSC CD Manager
Here’s what a typical day would be like:
- Respond to a range of software and hardware queries.
- Management of MSC CD computers, both in the office and on MSC vessels.
- Track and manage software installations and licenses as required.
- Liaise with the IT department in providing technical support to MSC CD Department
Who we’re looking for:
Essential
- Excellent IT skills and advanced working knowledge of Microsoft Office 365
- The ability to deliver accurate and clear communications.
- Track record of providing technical support to others
- The ability to take ownership of problems and tasks.
Desirable
- IT or computer science qualification
- Knowledge of networking - router/switches
What we’ll offer you:
- Benefits for this role include a competitive salary accompanied by an attractive package.
Disclaimer for recruitment agencies:
Disclaimer for recruitment agencies:
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