Medical Equipment Library Assistant

2 months ago

London, United Kingdom Guy's and St Thomas' NHS Foundation Trust Full time

The Medical Equipment Management Section of the Medical Physics Department provides repair, maintenance, loan and user training services to the Trust.

The post-holder is responsible for support of this section’s Help Desk. They will receive equipment, log calls, track progress, make loans and collect equipment. In addition, they will answer customer enquiries and support the technical staff with general clerical duties.

The post is required to carry out the following duties under daily supervision with work monitored and working to established procedures with a supervisor generally available for reference.

Answer incoming service requests and enquiries from customers.

Respond tactfully and helpfully, escalating problems to more senior staff where necessary.

Ensure that the helpdesk is covered at all times

Collect equipment from library loans in any area of the Trust.

Wipe down equipment and inspect for damage or missing parts / consumables.

Carry out basic safety and functional checks

Make basic adjustments as a result of these checks (for example replace batteries)

Refer equipment for repair and maintenance where appropriate.

Store equipment correctly.

Receive and record requests

Deliver equipment to any area of the Trust ensuring that maximum response times are adhered to.

Enter and update data in the Trust Medical Equipment Database.

Review data base for items outstanding, items that have been on loan for long time to chase.

Operate RFID system to help with location of Medical equipment which will most likely involve moving a trolley with the Tx / Rx equipment on board.

May involve reviewing RFID system to help locate medical equipment that has been lost.

Chase up user /patients when equipment should have been returned or when no longer required in a courteous manner.

Ensure that all equipment minimum stock levels are maintained and reported if they are breeched.

Guy’s & St Thomas NHS Foundation Trust

Guy’s and St Thomas’ is one of the largest hospital trusts in the country, with a staff of over 12,000, a turnover of over £1000 million and ¾ million patient contacts a year. The Trust comprises two of London’s oldest and best known teaching hospitals. The hospitals have a long history, dating back almost 900 years, and have been at the forefront of medical progress and innovation since they were founded. Both hospitals have built on these traditions and continue to have a reputation for excellence and innovation.

**Organisational Values**:
**The post holder will**:

- Put patients first - consider the patient’s needs and wishes in all that they do
- Take pride in what they do - strive for highest standards on own work and challenge colleagues to do the same
- Strive to be the best - in terms of patient care & teamwork
- Act with integrity - maintain the privacy & dignity of patients, work with integrity and be trustworthy, be accountable for own work
- Respect others - patients, visitors and colleagues. Actively give and receive feedback.

The post is required to carry out the following duties under daily supervision with work monitored and working to established procedures with a supervisor generally available for reference.

Clerical and Technical

Help Desk

Answer incoming service requests and enquiries from customers.

Respond tactfully and helpfully, escalating problems to more senior staff where necessary.

Keep relevant administrative records.

Ensure that the helpdesk is covered at all times

Equipment Library

Collect equipment from library loans in any area of the Trust.

Wipe down equipment and inspect for damage or missing parts / consumables.

Carry out basic safety and functional checks

Make basic adjustments as a result of these checks (for example replace batteries)

Refer equipment for repair and maintenance where appropriate.

Store equipment correctly.

Receive and record requests

Deliver equipment to any area of the Trust ensuring that maximum response times are adhered to.

Enter and update data in the Trust Medical Equipment Database.

Review data base for items outstanding, items that have been on loan for long time to chase.

Operate RFID system to help with location of Medical equipment which will most likely involve moving a trolley with the Tx / Rx equipment on board.

May involve reviewing RFID system to help locate medical equipment that has been lost.

Chase up user /patients when equipment should have been returned or when no longer required in a courteous manner.

Ensure that all equipment minimum stock levels are maintained and reported if they are breeched.

User Training

Be able to provide basic operation information on the equipment being provided.

Engineering Services

Receive incoming equipment and requests

“Call log” incoming equipment and requests on the database

Check and correct accompanying records. Ensure there is prior agreement to pay (typically a requisition) before work is undertaken.

Create, attach and update

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