Library Assistant

3 weeks ago

London, United Kingdom University College London Full time

**Ref Number**

B09-01061

**Professional Expertise**

Libraries, museums, theatres and open science

**Department**

Vice-Provost (Research, Innovation and Global Engagement) (B09)

**Location**

London

**Working Pattern**

Full time

**Salary**

£30,138-£33,759

**Contract Type**

Permanent

**Working Type**

On site (> 80% of working time)

**Available For Secondment**

No

**Closing Date**

02-Feb-2024

**About us**:
UCL is London’s global university. LCCOS - Library, Culture, Collections and Open Science - provides outstanding staff, services, and resources to support the world-class research, education and enterprise that is undertaken in UCL, and connects the world with UCL through innovative programming and engagement activities. LCCOS is acknowledged as an international leader in Open Science and Scholarship. The LCCOS family comprises 3 museums and allied object collections, 15 libraries, the UCL Student Centre, UCL Press, UCL Research Culture, UCL Engagement, Special Collections facilities, multiple additional learning spaces, the Bloomsbury Theatre, and a substantial off-site storage facility. We also provide comprehensive services to healthcare staff through our partnerships with 6 NHS Trusts. LCCOS holds the UK Customer Service Excellence (CSE) Award, The National Archives (TNA) Archives Service Accreditation, and Arts Council England Museum Accreditation. The combined staff in UCL LCCOS totals around 440.

LCCOS is part of the Office of the UCL Vice-Provost (Research, Innovation & Global Engagement) - RIGE - which brings together a range of functions, services, and resources for the UCL community and external partners. RIGE is dedicated to supporting people, crossing boundaries, and enabling responsible impact - for the greater good, locally, nationally, and internationally.

Royal Free London Library Services (RFLLS) are part of LCCOS, and consist of a partnership of two health libraries, the Royal Free Hospital Medical Library (RFHML) and the Barnet Hospital Library (BHL).

RFLLS support staff and students from the UCL School of Life and Medical Sciences (SLMS), and from the Royal Free London NHS Foundation Trust, working and studying across the Royal Free London Hospitals. Both the School and the Hospital have a long tradition of innovation and excellence in medical education, research, and clinical practice.

The RFLLS libraries provide a mixture of quiet and group working spaces, and computing and teaching areas for both organisations. RFLLS also facilitates access to an extensive range of online information resources and delivers a programme of library and information skills training for individuals and groups.

**About the role**:
The successful applicant will join the Customer Services Team and will be required to deliver first-line support for enquires, bookable spaces, Library resources and a wide range of IT facilities. Other duties include registering new customers to use the library and providing clerical support for all library functions and facilities.

The post holder is based at the Royal Free Hospital Medical Library (RFHML) with an occasional requirement to travel to another site library including Barnet Hospital Library (BHL).

This is an on-campus role. It is not suitable for regular remote working.

This role does not meet the eligibility requirements for a Skilled Worker Visa certificate of sponsorship under UK Visas and Immigration legislation. Therefore, UCL will not be able to sponsor individuals who require right to work in the UK to carry out this role.

**About you**:
You will have experience of working in a customer focused environment, possess excellent interpersonal and communication skills and be committed to customer service excellence. Excellent IT skills are also a requirement of the post as well as the ability to work accurately and independently.

Experience of working in a library or information environment is desirable but not essential.

**Further Details**:
A job description and person specification can be accessed from the link at the bottom of this page.

To apply, please provide:

- An up-to-date CV, including as a minimum detail of your current employment, salary and notice period, details of any former employment and your education history.
- A supporting statement, showing how your skills and experience meet each of the criteria marked ‘Application’ in the Person Specification found within the Job Description for this post. Your statement should be provided using the free text box under ‘Questionnaire’.

**What we offer**:
As well as the exciting opportunities this role presents, we also offer some great benefits some of which are below:

- 41 Days holiday (27 days annual leave 8 bank holiday and 6 closure days)
- Additional 5 days’ annual leave purchase scheme
- Defined benefit career average revalued earnings pension scheme (CARE)
- Cycle to work scheme and season ticket loan
- Immigration loan
- Relocation scheme for certain p

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