Operational Support Assistant

7 months ago

Manchester, United Kingdom Salford North Primary Care Alliance Full time

**About us**

We are professional, agile and professional.

Our work environment includes:

- Growth opportunities
- On-the-job training
- Safe work environment

Operational Support Assistant

Overview:
This is an exciting opportunity for an Operational Support Assistant to join our growing team. We are a well-established alliance of 2 Primary Care Networks providing support to local GP practices across Salford. This role will be interesting and varied, working across multiple services and projects. You will have the opportunity to help shape our organisation as we expand and develop new services.

The Operational Support Assistant will work as part of a team to deliver administrative support to Salford North Primary Care Alliance services. This will include, supporting the day-to-day delivery of Enhanced Access and other services, supporting the recruitment and onboarding of new staff to the rota, assisting with governance and quality assurance.

The success of Salford North Primary Care Alliance relies on good communication with our partners and patients. This will require engaging and working with local practices and Primary Care Networks to ensure that our services meet their needs and the needs of their registered populations.

**Responsibilities**:
Rota Management:
Organising the staffing rotas ensuring there are adequate staffing levels as per operational guidelines

Managing staff enquiries regarding Enhanced Access and other shifts

Sending targeted shift reminders to staff to mitigate last minute cancellations

Ensure any issues with staffing the rota are escalated to the Operational Manager

Responsibility for the administration of the recruitment and selection of appropriate staff to services, ensuring that addendums to contracts/contracts of employment are provided to all staff

Ensure that all staff added to the rota are compliant to statutory requirements and that the service holds the necessary documentation

Work to ensure appropriate indemnity for clinicians who work within Salford North Primary Care Alliance services

Maintain an effective induction and training programme for all staff added to the rota and checking IT system logins

Manage communications across the extended team ensuring everyone is kept abreast of developments and changes

Ensure that staff adhere to the relevant policies, procedures, and protocols.

Ensure that all relevant employment legislation is followed and maintain an awareness of changes in employment legislation

Operational:
Responsible for workforce planning on an operational and daily/ weekly basis

Support for ensuring the Enhanced Access Service has access to all facilities, equipment, consumables, and dressings/vaccines to ensure smooth running of the service

Support with the security of the facilities during operational hours of Enhanced Access and other Salford North Primary Care Alliance services

Work with the PCN Manager and Operations Manager to raise any issues relating to facilities, equipment and consumables in a timely manner

Support with the day to day running of Salford North Primary Care Alliance services, ensuring that all staff understand how to access timely support and advice and resolve issues quickly

Arranging the training and site inductions for all new Salford North Primary Care Alliance service staff

Support the Operations Manager to ensure all new staff added to the rota are compliant to statutory requirements and that the service holds the necessary documentation as per set guidelines

Maintain the staff database with details and paperwork for all staff and escalate any issues with staff compliance to the Operations Manager

Arrange new staff access to practices' clinical systems

Undertake crosschecks across the Salford North Primary Care Alliance services to ensure patient safety and service quality is being maintained as per the relevant service protocols

Support the services Complaints procedure

Support the Operations Manager to ensure staff working environments and clinical practice space is appropriate and meets the needs of the service by ensure that the area managers regularly undertake premises site assurance

Support the Operations Manager to ensure Service Level Agreements are in place and up to date

Operational Performance:
Work collaboratively to help develop and promote a positive working culture, encouraging staff participation and involvement in developing, improving and promoting the service

Ensure adherence to efficient administrative processes within the service

Personal Performance Management

Maintain productive relationships encouraging the giving and receiving of regular feedback to create and maintain a culture of constantly seeking to refine and improve the service

Engage with patients, internal and external stakeholders

Engage with service users to understand peoples experience and to measure levels of satisfaction with services.

Undertake any other duties required, as appropriate to the role

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