Support Line Coordinator

5 months ago

Esher, United Kingdom Underwriting Solutions Full time

**Company Description**
We help the world see new possibilities and inspire change for better tomorrows. Our analytic solutions bridge content, data, and analytics to help business, people, and society become stronger, more resilient, and sustainable.

The role will be based at LH&T's Head Office in Esher, Surrey. The position is available on a full-time basis for a 12 month period. 35 hours per week.

This is hybrid working arrangement so home working will be available after the initial training period but we currently expect at least two days a week to be office based.

The coordinator will assist our insurer clients with queries relating to the use of VRR screening tools. The service is offered in real time, often with the customer on hold. The coordinator will not speak directly with the customer. Full training will be given.

Key responsibilities:

- Use your knowledge and skills to provide a friendly and efficient telephone service to turn around client queries in a timely manner
- Maintain accurate statistical records
- Take an active role in the monitoring and analysis of data to identify improvements to the current risk assessment strategy
- Be responsible for reporting key performance indicators to the appropriate clients
- Provide feedback on working protocols and working practices
- Further tasks deemed appropriate by your line manager and company direct

**Qualifications**
We are looking for an individual with:

- An interest in learning about the human body and medical conditions (essential)
- Previous experience of working within a medical arena (desirable)
- Experience within a commercial, travel or insurance setting (desirable)
- Excellent written and spoken English (essential)
- Excellent communication and interpersonal skills (essential)
- Enthusiasm and a willingness to learn (essential)
- Previous experience in a customer service role (desirable) - The ability to work independently as well as within a team (essential)
- Knowledge and/or interest in technology (desirable)

**Additional Information**
In 2022, Verisk received Great Place to Work® Certification for our outstanding workplace culture for the sixth year in a row and second-time certification in the UK, Spain, and India. We’re also one of the 38 companies on the UK’s Best Workplaces list and one of 18 companies on Spain’s Best Workplaces list.

For over fifty years and through innovation, interpretation, and professional insight, Verisk has replaced uncertainty with precision to unlock opportunities that deliver significant and demonstrable impact. From our historic roots in risk assessment, we’ve grown to provide analytic insights that help transform industries focused on some of the world’s most critical areas. Today, the insurance industry relies on Verisk to be, and to make the world, more productive, resilient, and sustainable.

Verisk works in collaboration with our customers and at the intersection of people, data, and advanced technologies. Through proprietary platformed analytics, advanced modeling, and interpretation, we deliver immediate and sustained value to our customers and through them, to the individuals and societies they serve, with greater speed, precision, and scale. We’re 9,000 people strong, committed to translating big data into big ideas. We help others see new possibilities and empower certainty into big decisions that impact individuals and societies. And we relentlessly and ethically pursue innovation to help move our customers, and the world, toward better tomorrows.

Everyone at Verisk—from our chief executive officer to our newest employee—is guided by The Verisk Way, to Be Remarkable, Add Value, and Innovate.
- Be Remarkable by doing something better each day in service to our customers and each other
- Add Value by delivering immediate and sustained results that drive positive outcomes
- Innovate by redefining what’s possible, embracing challenges, and pushing boundaries

**Verisk Businesses**

Underwriting Solutions — provides underwriting and rating solutions for auto and property, general liability, and excess and surplus to assess and price risk with speed and precision

Claims Solutions — supports end-to-end claims handling with analytic and automation tools that streamline workflow, improve claims management, and support better customer experiences

Property Estimating Solutions — offers property estimation software and tools for professionals in estimating all phases of building and repair to make day-to-day workflows the most efficient

Extreme Event Solutions — provides risk modeling solutions to help individuals, businesses, and society become more resilient to extreme events.

Specialty Business Solutions — provides an integrated suite of software for full end-to-end management of insurance and reinsurance business, helping companies manage their businesses through efficiency, flexibility, and data governance

Marketing Solutions — delivers data and insi

  • Academic Support Coordinator

    2 weeks ago

    Esher, Surrey, United Kingdom beBee Professionals Full time £20,000 - £30,000

    We are seeking a highly skilled Academic Support Coordinator to join our team at beBee Professionals in Esher. In this role, you will work closely with our teaching staff to provide support and guidance to students in a variety of settings.Key Responsibilities:Collaborate with teachers to develop and implement lesson plans and educational materials.Provide...

  • Medical Assistance Coordinator

    2 weeks ago

    Esher, Surrey, United Kingdom Healix Full time

    We're seeking a skilled Medical Assistance Coordinator to join our team at Healix. As a key member of our Medical Assistance Team, you'll be responsible for delivering timely and effective responses to travel and medical assistance requests. Your expertise will ensure cost-effective and customer-focused solutions, providing first-line support to our team and...

  • Implementation Coordinator

    5 months ago

    Esher, United Kingdom Healix Full time

    We have an exciting opening in our Implementation team as an Implementation Coordinator, based in Esher. In order to support the growth and business development of Healix. we have a team dedicated to supporting internal and external client requirements in the on-boarding of new clients and services. Our Implementation team have a Maternity Cover position...

  • Senior Assistance Coordinator

    5 months ago

    Esher, United Kingdom Healix Full time

    We are recruiting a Senior Assistance Coordinator to join our International Medical Assistance team based in Esher, UK. Reporting to the Team Leader, the Senior Coordinator will be responsible for providing a proactive, professional and timely response to requests for travel and medical assistance by delivering cost effective and customer focused...

  • Medical Arrangements Coordinator

    4 months ago

    Esher, United Kingdom Healix Full time

    The Healix Group of Companies has been providing healthcare and risk management solutions to clients around the world since 1992, offering bespoke services to clients who want control over their health, travel and risk provision. As a result we have an impressive list of clients - ranging from governments, broadcasters, NGOs to international corporations,...

  • Operations Coordinator

    5 months ago

    Esher, United Kingdom Knight Frank Full time

    Contract Type- Permanent- Employment Type- Full-Time- Working Requirements- On Site- Hours- 9:00am to 5:30pm- Salary- Competitive- Division- Residential- Location- EsherKnight Frank is looking to hire an Operations Coordinator to assist the Sales Team in their Esher office. **Responsibilities**: **Customer Experience** - Provide an exceptional internal and...

  • Contract Implementation Coordinator

    5 months ago

    Esher, United Kingdom Healix Full time

    In order to support the growth and business development of Healix International, we have a team dedicated to supporting internal and external client requirements in the on-boarding of new clients and services. Our Implementation team have a Maternity Cover position for an Implementation Coordinator, an interesting and diverse role offering scope for career...

  • Care Coordinator

    2 weeks ago

    Esher, Surrey, United Kingdom beBee Professionals Full time £22,000 - £28,000

    beBee Professionals in Esher is seeking a dedicated Care Coordinator to support individuals with disabilities in their daily activities and personal development.Key Responsibilities:Develop and implement personalized care plans to promote independence and well-being.Provide support in daily living activities, including personal care and household...

  • Adults Team Leader

    2 weeks ago

    Esher, Surrey, United Kingdom BALANCE SUPPORT Full time

    Job Title: Adults Team Leader - Horticultural ServicesWe are seeking a highly motivated and experienced Adults Team Leader to lead our Horticultural Services team at the Stud Nursery in Home Park. As a key member of our team, you will be responsible for providing a social enterprise and training resource for people to learn and develop skills, confidence,...

  • Adults Team Leader

    2 weeks ago

    Esher, Surrey, United Kingdom BALANCE SUPPORT Full time

    Job Title: Adults Team Leader - Horticultural ServicesWe are seeking a highly motivated and experienced Adults Team Leader to lead our Horticultural Services team at the Stud Nursery in Home Park. As a key member of our team, you will be responsible for providing a social enterprise and training resource for people to learn and develop skills, confidence,...

  • Assistance Coordinator

    5 months ago

    Esher, United Kingdom Healix Full time

    The Healix Group of Companies has been providing healthcare and risk management solutions to clients around the world since 1992, offering bespoke services to clients who want control over their health, travel and risk provision. As a result we have an impressive list of clients - ranging from governments, broadcasters, NGOs to international corporations,...

  • Activities Coordinator

    3 weeks ago

    Esher, Surrey, United Kingdom Bupa - Care Homes Full time

    Join Our Team as an Activities CoordinatorWe are seeking a creative and enthusiastic Activities Coordinator to join our team at Bupa Care Homes. As an Activities Coordinator, you will be responsible for planning and delivering engaging activities for our residents, promoting their physical and mental well-being.Key Responsibilities:Plan and deliver a range...

  • Activities Coordinator

    3 weeks ago

    Esher, Surrey, United Kingdom Bupa - Care Homes Full time

    Join Our Team as an Activities CoordinatorWe are seeking a creative and enthusiastic Activities Coordinator to join our team at Bupa Care Homes. As an Activities Coordinator, you will be responsible for planning and delivering engaging activities for our residents, promoting their physical and mental well-being.Key Responsibilities:Plan and deliver a range...

  • Travel Assistance Coordinator

    4 months ago

    Esher, United Kingdom Healix Full time

    We are recruiting travel and medical Assistance Coordinators to join our International Assistance team based in Esher, UK. In the Assistance Coordinator role, no two days will be the same; whether you are dealing with a road traffic accident in Uganda, a case of food poisoning in Auckland or a heart attack in Beijing, you will be dealing with people in...

  • Activity Coordinator

    1 month ago

    Esher, Surrey, United Kingdom Bupa Full time

    {"title": "Activity Coordinator", "description": "At Bupa, we're passionate about making health happen. As an Activity Coordinator, you'll play a vital role in creating a vibrant and joy-filled atmosphere for our residents.Our Activity Coordinators are the chief fun officers of our care homes. They dream up exciting events and hobbies that residents will...

  • Activity Coordinator

    1 month ago

    Esher, Surrey, United Kingdom Bupa Full time

    {"title": "Activity Coordinator", "description": "At Bupa, we're passionate about making health happen. As an Activity Coordinator, you'll play a vital role in creating a vibrant and joy-filled atmosphere for our residents.Our Activity Coordinators are the chief fun officers of our care homes. They dream up exciting events and hobbies that residents will...

  • International Assistance Coordinator

    5 months ago

    Esher, United Kingdom Healix Full time

    We are recruiting a travel and medical Assistance Coordinator to join our International Medical Assistance team based in Esher, UK. In the Assistance Coordinator role, no two days will be the same; whether you are dealing with a road traffic accident in Uganda, a case of food poisoning in Auckland or a heart attack in Beijing, you will be dealing with...

  • 2nd Line Technician

    1 month ago

    Esher, United Kingdom CV-Library Full time

    2nd Line Technician Esher £30k - £32k Benefits: A very autonomous relaxed environment whilst still providing you with support whenever you need it, Potential to Apply for Microsoft Training Vouchers after a Year working with a friendly bunch of people who are passionate about IT but also providing a fantastic service! We are passionate about...

  • 2nd Line Technician

    2 months ago

    Esher, United Kingdom Planet Recruitment Full time

    2nd Line TechnicianEsher£30k - £32kBenefits:A very autonomous relaxed environment whilst still providing you with support whenever you need it, Potential to Apply for Microsoft Training Vouchers after a Yearworking with a friendly bunch of people who are passionate about IT but also providing a fantastic service! We are passionate about investing in the...

  • Customer Service Coordinator

    5 months ago

    Esher, United Kingdom Healix Full time

    We are recruiting an **Assistance Coordinator** to join our **Healix Government (HMG) Contract team, based in Esher.** Healix has been providing healthcare and risk management solutions to clients around the world since 1992, offering bespoke services to clients who want control over their health, travel and risk provision. As a result we have an...