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Medical Arrangements Coordinator

7 months ago

Esher, United Kingdom Healix Full time

The Healix Group of Companies has been providing healthcare and risk management solutions to clients around the world since 1992, offering bespoke services to clients who want control over their health, travel and risk provision.

As a result we have an impressive list of clients - ranging from governments, broadcasters, NGOs to international corporations, major insurers and more.

We offer a welcoming, friendly and supportive working environment. At Healix, we truly believe that ‘our people’ are at the heart of our success; employees are treated with dignity and respect and are always encouraged to reach their full potential.

We are recruiting a Medical Appointments Coordinator to join our team at Healix International in Esher, Surrey. The job title for this role will be Global Medical Arrangements Coordinator

This Global Medical Arrangement (GMA) department arranges international pre-deployment medical assessments for people going to work overseas. The GMA Coordinator will assist in making these arrangements internationally, in accordance with the client’s specific requirements.

**If you are looking for an exciting role, where you can utilise your organisational and administration skills, then please read on.**

As a Global Medical Arrangement Coordinator, the main duties include Case Management, Medical Screening and coordinating cases between the GMA Department and Medical team.

You will be dealing with telephone calls, arranging appointments, checking requirements relevant to the country of travel and ensuring that cases are dealt with in accordance with contractual service level agreements.

**About The Role**

**What we are looking for**

In this role we need someone who:

- has excellent customer service skills,
- is confident in using Microsoft Software
- has excellent communication skills, both verbal and written
- is a problem solver
- has high attention to detail
- has the ability to communicate effectively and appropriately with parties at all levels

If you have previous experience within medical assistance or claims management, speak other languages such as French, Spanish, German or Italian then that is a plus, but it is not a requirement.

If you are a curious person who doesn’t shy away from taking ownership and making decisions, who can remain calm under pressure and manages their time effectively, then we would love to hear from you.


**Required Criteria**
- Excellent customer service skills,
- Confident in using Microsoft Software
- Excellent communication skills, both verbal and written
- Problem solving skills
- High attention to detail
- Ability to communicate effectively and appropriately with parties at all levels

**Skills Needed**

**About The Company**

We offer UK employee healthcare benefits, and travel, medical and security assistance in every corner of the globe. Our purpose is to help people in difficult situations - whether that’s a cancer diagnosis, a need for medical assistance when they’re far from home, or being caught up in conflict or natural disaster. We talk to them, support them, and make sure they get the help they need. If necessary, we’ll pull them out and bring them home.

We’re co-ordinators and problem-solvers: experts at navigating the global health and security landscape. Our teams of doctors, nurses, travel and medical co-ordinators and security experts make sure that your people will be looked after, whatever happens supported by technology designed help individuals, not slot them into a predetermined solution.

We work with governments, broadcasters, NGOs, international corporations, major insurers and more. No two clients are the same: we adapt our services to their needs.

More importantly, we adapt to the practical and human needs of the individuals we protect. Most of us are on the front line; we keep our back office lean. We don’t use scripts, and we don’t time calls. We never lose sight of the fact that we’re dealing with real people.

**Company Culture**

Instead, we focus on ensuring our highly trained specialists have the space and time they need to be effective. We let them use their initiative to get the job done, because the situations they face often throw up unexpected challenges - and no protocol survives contact with the real world.

Our clients have thousands of employees and customers, at home and abroad, so they need a business big enough to handle any situation. But they chose Healix because they also need an organisation that’s personal enough to care.

Our people are driven to do things in the best way, not the way they have always been done. We work hard, and our efforts are rewarded with great development opportunities and a supportive team spirit.

We want to nurture this friendly and dynamic company culture so that we can continue to attract diverse talent with a breadth of knowledge and world-class skills. As a part of Healix, you can expect a range of excellent benefits and an environment where pe