International Claims Coordinator

6 days ago


Esher, Surrey, United Kingdom Healix Full time
Job Description

We are recruiting a Senior Assistance Coordinator to join our International Medical Assistance team based in the UK.

This role involves providing a proactive, professional and timely response to requests for travel and medical assistance by delivering cost-effective and customer-focused solutions.

  • Provide first line support and guidance to the team, taking ownership of escalated issues and notifying the management team of any potential problems.
  • Deputise for the Team Leader in their absence and act as shift lead as required, ensuring seamless communication with all parties.
  • Confirm insurance eligibility of each claimant and ensure all data is captured accurately, facilitating case progression and resolution.
Key Responsibilities:
  • Early, middle and late shifts, Monday to Sunday, including Bank Holidays.
  • English language, both verbal and written, to a native standard.
  • Ability to commute to the office location.


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