![Prestwood Petzone](https://media.trabajo.org/img/noimg.jpg)
Customer Service Assistant
1 week ago
Prestwood Petzone is looking for an Aquatics specialist to join our team
We are a family-owned Pet & Aquatics store established in 1980, supplying members of the local area and beyond with a wide range of specialist pet & hobby equipment, tropical & coldwater fish, Koi Carp and pond fish, as well as exotic species and birds. We are currently looking for an experienced aquatics salesperson to join us, working closely with our indoor & outdoor aquatic species and supporting staff on other departments when required.
**Your duties**
- Provide five-star, friendly customer service within our Aquatics Department as well as Reptiles and Pets as required, giving honest advice and supporting our customers with sales, aftercare and any other queries, building strong relationships and ensuring our customers leave happy and well-informed
- Assist the Aquatics Manager and your colleagues with maintaining the health of our Aquatic livestock, monitoring water conditions, system integrity and quality, and upholding our strict livestock quality principles at all times
- Perform general cleaning & maintenance work on our indoor & outdoor systems
- Catch up and bag fish and plants for customers, perform water tests when requested, dispense RO water, arrange for fish scraping services and healthcare checks to be made by our fish health expert
- Daily merchandising, facing up and assisting with unpacking deliveries of dry goods and livestock
- General daily cleaning and tidying of both customer-facing and internal spaces including quarantine and maintenance access areas
- An individual with a great knowledge of tropical & coldwater fish, ponds, Koi Carp and other fish and plants
- Ideally you will have previous experience in a similar role, or are an aquatics hobbyist who has worked a customer service position previously
- Able to give great customer service, at all times being polite, attentive and approachable, able to show tact and demonstrate good conflict resolution when needed
- Computer literate, able to use Outlook, Excel, and other common Microsoft family programs. Full training on our till back office will be given but a foundation of general computer literacy is essential
- A great effective communicator, making sure all of our departments gel, and that our Aquatics staff are all working smoothly as one together, at all times on the same page
- A good standard of Maths & English, GCSE Grade C or equivalent
**More information**
- Staff discount on goods bought through the shop
- Paid holiday
- National Living Wage
- Free on-site parking
Please enclose a CV and covering letter introducing yourself and expanding on any relevant areas of experience you’d like us to know about. Alternatively we’re happy for you to bring a CV and covering letter to the store in person and introduce yourself.
**Job Types**: Part-time, Zero hours contract
**Salary**: £11.44 per hour
Expected hours: 16 - 40 per week
**Benefits**:
- Employee discount
- Free parking
- On-site parking
- Store discount
Schedule:
- Day shift
Application question(s):
- Do you have solid knowledge of aquatics?
**Education**:
- GCSE or equivalent (preferred)
**Experience**:
- customer service: 1 year (preferred)
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
Reference ID: AQ/PT/PPZ
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