Customer Service Assistant

1 week ago


Stourbridge, United Kingdom Prestwood Petzone Full time

Prestwood Petzone is looking for an Aquatics specialist to join our team

We are a family-owned Pet & Aquatics store established in 1980, supplying members of the local area and beyond with a wide range of specialist pet & hobby equipment, tropical & coldwater fish, Koi Carp and pond fish, as well as exotic species and birds. We are currently looking for an experienced aquatics salesperson to join us, working closely with our indoor & outdoor aquatic species and supporting staff on other departments when required.

**Your duties**
- Provide five-star, friendly customer service within our Aquatics Department as well as Reptiles and Pets as required, giving honest advice and supporting our customers with sales, aftercare and any other queries, building strong relationships and ensuring our customers leave happy and well-informed
- Assist the Aquatics Manager and your colleagues with maintaining the health of our Aquatic livestock, monitoring water conditions, system integrity and quality, and upholding our strict livestock quality principles at all times
- Perform general cleaning & maintenance work on our indoor & outdoor systems
- Catch up and bag fish and plants for customers, perform water tests when requested, dispense RO water, arrange for fish scraping services and healthcare checks to be made by our fish health expert
- Daily merchandising, facing up and assisting with unpacking deliveries of dry goods and livestock
- General daily cleaning and tidying of both customer-facing and internal spaces including quarantine and maintenance access areas
- An individual with a great knowledge of tropical & coldwater fish, ponds, Koi Carp and other fish and plants
- Ideally you will have previous experience in a similar role, or are an aquatics hobbyist who has worked a customer service position previously
- Able to give great customer service, at all times being polite, attentive and approachable, able to show tact and demonstrate good conflict resolution when needed
- Computer literate, able to use Outlook, Excel, and other common Microsoft family programs. Full training on our till back office will be given but a foundation of general computer literacy is essential
- A great effective communicator, making sure all of our departments gel, and that our Aquatics staff are all working smoothly as one together, at all times on the same page
- A good standard of Maths & English, GCSE Grade C or equivalent

**More information**
- Staff discount on goods bought through the shop
- Paid holiday
- National Living Wage
- Free on-site parking

Please enclose a CV and covering letter introducing yourself and expanding on any relevant areas of experience you’d like us to know about. Alternatively we’re happy for you to bring a CV and covering letter to the store in person and introduce yourself.

**Job Types**: Part-time, Zero hours contract

**Salary**: £11.44 per hour

Expected hours: 16 - 40 per week

**Benefits**:

- Employee discount
- Free parking
- On-site parking
- Store discount

Schedule:

- Day shift

Application question(s):

- Do you have solid knowledge of aquatics?

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

Reference ID: AQ/PT/PPZ



  • Stourbridge, United Kingdom EG Group Full time

    **Role**: Customer Service Assistant **Location**: Stourbridge, DY8 2JL **Hours**: Part-Time / Full-Time Hours Available / Permanent **Hourly Rate**: £10.05 above 18 **Bonus Scheme**: Quarterly Bonus Incentive! **Company**: EG Group We are looking for friendly and dedicated Sales Assistant who can provide outstanding customer service to join our...


  • Stourbridge, Dudley, United Kingdom Prestwood Petzone Full time

    Prestwood Petzone is looking for an Aquatics specialist to join our teamWe are a family-owned Pet & Aquatics store established in 1980, supplying members of the local area and beyond with a wide range of specialist pet & hobby equipment, tropical & coldwater fish, Koi Carp and pond fish, as well as exotic species and birds. We are currently looking for an...


  • Stourbridge, United Kingdom Vino Full time

    Responsibilities: - Serving customers at the till - Manually stocking and managing products - Being knowledgeable about the products and stock in the shop - Tend to customer enquiries - Accept deliveries and store them appropriately - Follow company policies and procedures - Transport to and from shop **Skills**: - The ability to build a relationship with...


  • Stourbridge, United Kingdom BM Stores Full time

    **B&M Retail are currently recruiting for Customer Service Assistants to join our brand new team for our store in Stourbridge! These are **temporary** **part-time positions** working 16 hours a week between the hours of 8am and 8pm in our Customer Service department.** We are one of the UK’s fastest growing retailers and, with our ongoing expansion plans,...


  • Stourbridge, United Kingdom Volkswagen Apprenticeships Full time

    Throughout Volkswagen we have a rigorous commitment to quality and excellence. Our products are highly acclaimed, our processes for distribution and support services are world class and we have some of the most technologically advanced resources in any industry. The Volkswagen Apprenticeship Programme is designed to train and develop apprentices to keep...


  • Stourbridge, Dudley, United Kingdom Vino Full time

    Responsibilities: Serving customers at the till Manually stocking and managing products Being knowledgeable about the products and stock in the shop Tend to customer enquiries Accept deliveries and store them appropriately Follow company policies and procedures Transport to and from shopSkills: The ability to build a relationship with customers so that they...


  • Stourbridge, United Kingdom Linekar Recruitment Full time

    Overview: We are seeking a Customer Service Representative to join our team in providing exceptional service to our clients in the Education industry. Hours: Mon-Thurs 9am-5pm Fri 9am - 4pm. Half hour lunch. Benefits: 22 days holiday plus statutory holidays, birthday day off, training and development, employer contributed pension, annual reviews, friendly...

  • Customer Service

    2 weeks ago


    Stourbridge, United Kingdom MET Recruitment UK Ltd Full time

    **Customer Service** **Stourbridge** **Permanent** **£25,000** **What's on offer**: - Salary: £25,000 per annum - Company performance bonus - 21 days floating holiday plus Bank holidays - Hours: Monday - Thursday 8:30am-5pm & Friday 8:30am - 4:30pm (30 minutes lunch) - Free Parking - Staff days out - Company pension scheme **General...


  • Stourbridge, United Kingdom HSS Hire Full time

    It's an exciting time to join HSS, as we move into our next phase of growth, we have an opportunity for a Customer Service Advisor to join us in our Bath merchant store. With a variety of products across all sectors to offer our customers, a forward-thinking culture, what better time to join a dynamic organisation! If you are experienced in Sales / Customer...


  • Stourbridge, United Kingdom William Hill Full time

    **Location** Lye, Kingswinford, Wallheath, Stourbridge, Wollaston **Contract type** Full-time **Salary** £10.50 **Hours** 30 - People don’t just come here to place bets, they come for the experience. And you will be at the heart of it all.- Careers in our shops are about much more than simply taking bets. Our colleagues are the backbone of our...


  • Stourbridge, United Kingdom Volkswagen Apprenticeships Full time

    Throughout Volkswagen we have a rigorous commitment to quality and excellence. Our products are highly acclaimed, our processes for distribution and support services are world class and we have some of the most technologically advanced resources in any industry. The Volkswagen Apprenticeship Programme is designed to train and develop apprentices to keep...


  • Stourbridge, United Kingdom apetito Full time

    Overview: **The Role and Team** **This role is working 22.5 hours per week, any 3 in 6 days - The role will require regular Saturday working** The role of our Customer Services Advisor is critical to the success of our business. Our customers are predominantly elderly and rely upon our office teams to take their orders over the phone or via the...


  • Stourbridge, United Kingdom apetito Full time

    Overview: **The Role and Team** **This role is working 22.5 hours per week, any 3 in 6 days - The role will require regular Saturday working** The role of our Customer Services Advisor is critical to the success of our business. Our customers are predominantly elderly and rely upon our office teams to take their orders over the phone or via the...


  • Stourbridge, United Kingdom apetito Full time

    Overview: **The Role and Team** **This role is working 22.5 hours per week, any 3 in 6 days. This role does involve regular Saturday working as part of the contract hours.** The role of our Customer Services Advisor is critical to the success of our business. Our customers are predominantly elderly and rely upon our office teams to take their orders over...


  • Stourbridge, United Kingdom Yorkshire Building Society Full time

    If you’re great with people, a Customer Service career in our Branch Network could be a great choice for you. As one of the biggest and most important teams at YBS, our Branch Network makes a huge impact on the success of our business. We always look for ways to give the best customer experience, make things more efficient and try new things. And because...


  • Stourbridge, United Kingdom Yorkshire Building Society Full time

    If youre great with people, a Customer Service career in our Branch Network could be a great choice for you. As one of the biggest and most important teams at YBS, our Branch Network makes a huge impact on the success of our business. We always look for ways to give the best customer experience, make things more efficient and try new things. And because were...


  • Stourbridge, Dudley, United Kingdom Yorkshire Building Society Full time

    If youre great with people, a Customer Service career in our Branch Network could be a great choice for you. As one of the biggest and most important teams at YBS, our Branch Network makes a huge impact on the success of our business. We always look for ways to give the best customer experience, make things more efficient and try new things. And because were...

  • Summer Internship

    1 week ago


    Stourbridge, United Kingdom Coventry Building Society Full time

    **About The Role**: *** We’re proud to announce we’re running our **Summer Internship Programme **again this year. This is a great opportunity to gain some hands on, paid work experience in our Branch Network. This is a face to face role based in one of our friendly branches, dealing with our customers over the counter. (_The programme is only available...


  • Stourbridge, United Kingdom Ian Perks Estate Agent Full time

    **Responsibilities & Duties** You must be able to handle customers in a friendly and professional manner at all times. You will be dealing with people who are moving home and probably finding the experience very stressful. Tact, understanding, quick-thinking and decisiveness as well as an ability to be assertive at the appropriate time are all qualities we...


  • Stourbridge, United Kingdom Ian Perks Estate Agent Full time

    **Responsibilities & Duties** You must be able to handle customers in a friendly and professional manner at all times. You will be dealing with people who are moving home and probably finding the experience very stressful. Tact, understanding, quick-thinking and decisiveness as well as an ability to be assertive at the appropriate time are all qualities we...