Customer Service Assistant Apprentice

3 weeks ago


Stourbridge, United Kingdom Volkswagen Apprenticeships Full time

Throughout Volkswagen we have a rigorous commitment to quality and excellence. Our products are highly acclaimed, our processes for distribution and support services are world class and we have some of the most technologically advanced resources in any industry.

The Volkswagen Apprenticeship Programme is designed to train and develop apprentices to keep pace with advancing technology and high levels of customer service. This is an exciting and challenging opportunity to receive formal qualifications through extensive product training whilst in full-time employment at one of our retailers.

The Service department is vital to the success of our business. Our Customer Service Assistants play a pivotal role in delighting our customers and encouraging their continued loyalty.

This is a varied role where you will work with all departments bringing a friendly and energetic approach to your daily work.

Every day is different within the Service Department so the role will vary. Some duties on a day-to-day basis may include:

- Customer Service; Arranging bookings and appointments, talking to customers both face to face and on the phone, communicating with the customer throughout the time that their vehicle is with us
- Administration; Completion of relevant paperwork for customer service and centre records, preparation of invoices, processing of warranty claims
- Team work; Liaison with all the relevant departments including workshop and management to deliver an amazing customer experience.
- Upselling; Promoting the sale of accessories and service plans

We are looking for an enthusiastic, hardworking individual to join our team and embark on a long-term career, with excellent earning and progression opportunities once you complete your apprenticeship.
- **Training provided**:_

Training will be delivered using a combination of virtual classroom remote learning and face-to-face block release weeks at our state-of-the-art training centres.

This is a fully rounded training experience where you will build life skills that last and gain both Apprenticeship qualifications and brand certifications.
- **Qualifications received**_

On successful completion of the one-year programme you will receive the following:

- Level 2 Customer Service Practitioner Standard
- Brand specific certifications
- Scotland, Northern Ireland, Wales: Framework_
- Level 2 / Level 5 Customer Service Apprenticeship
- Brand Specific certifications
- **Desired skills**_

Our ideal Customer Service Assistant apprentice will be an outgoing, confident and approachable problem solver who can deliver excellent customer service.
- Enthusiasm and willingness to learn
- Teamwork
- Strong communication
- Customer Service
- Interest in vehicle engineering
- **Future prospects**_

Volkswagen Group (VWG) is one of the UK’s largest car retailers encompassing premium brands such as Audi, Bentley, SEAT, ŠKODA, Volkswagen, TPS, Volkswagen Paint and Body and Volkswagen Commercial Vehicles. This network of retailers spans the UK, providing a wide range of career opportunities.

Once your apprenticeship is complete, you will continue your learning journey and you will have the opportunity drive your career forward. Once qualified, the earning potential for a Customer Service Assistant is between £20,000 and £30,000, so it is well worth considering the future opportunities that lay beyond the apprenticeship. Some of our apprentices have gone on to become team leaders and managers within the retail network or even joined our team at Head Office in Milton Keynes.
- **Minimum entry requirements**_

'Equivalent' grades include:

- BTEC first diplomas and certificates
- OCR Nationals
- Key Skills Level 2
- NVQs
- Essential Skills (Wales)
- Functional Skills Level 2
- Core Skills (Scotland)

We accept predicted grades and conditional offers can be made based on predicted grades.
- **Please note**:_

**Job Types**: Full-time, Apprenticeship

**Salary**: From £192.40 per week

Schedule:

- Monday to Friday
- Weekend availability

Work Location: One location



  • Stourbridge, United Kingdom Volkswagen Apprenticeships Full time

    Throughout Volkswagen we have a rigorous commitment to quality and excellence. Our products are highly acclaimed, our processes for distribution and support services are world class and we have some of the most technologically advanced resources in any industry. The Volkswagen Apprenticeship Programme is designed to train and develop apprentices to keep...


  • Stourbridge, United Kingdom QA Ltd Full time

    Employer description: Based in the heart of the Midlands with an expert team of engineers and consultants with a combined 50 years experience in high level network design and support, our ethos is to provide customers with the best IT service and solutions, 365 days a year Overview: This is a fantastic opportunity to join a growing and friendly IT Support...


  • Stourbridge, United Kingdom QA LIMITED Full time

    Employer description: Based in the heart of the Midlands with an expert team of engineers and consultants with a combined 50 years experience in high level network design and support, our ethos is to provide customers with the best IT service and solutions, 365 days a yearOverview: This is a fantastic opportunity to join a growing and friendly IT Support...


  • Stourbridge, United Kingdom QA LIMITED Full time

    Employer description: Based in the heart of the Midlands with an expert team of engineers and consultants with a combined 50 years experience in high level network design and support, our ethos is to provide customers with the best IT service and solutions, 365 days a yearOverview: This is a fantastic opportunity to join a growing and friendly IT Support...


  • Stourbridge, United Kingdom Yorkshire Building Society Full time

    **_If you’re great with people, a Customer Service career in our Branch Network could be a great choice for you. And in return for your fantastic people skills, we offer lots of fantastic rewards that you can make the most of in and out of work, including:_** **Flexibility** - We offer a range of flexible working options without unsocial hours, which can...

  • Summer Internship

    1 month ago


    Stourbridge, United Kingdom Coventry Building Society Full time

    **About The Role**: *** We’re proud to announce we’re running our **Summer Internship Programme **again this year. This is a great opportunity to gain some hands on, paid work experience in our Branch Network. This is a face to face role based in one of our friendly branches, dealing with our customers over the counter. (_The programme is only available...

  • Workshop Controller

    1 month ago


    Stourbridge, United Kingdom Pendragon Full time

    **Workshop Controller** **Evans Halshaw** **KIA, Stourbridge** **Competitive Salary with bonus, pension, critical illness pays, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services** We have an exciting opportunity to join our growing team as a Workshop Controller....

  • Branch Manager

    1 month ago


    Stourbridge, United Kingdom Hays Travel Limited Full time

    Job description Lead a retail branch, inspire your team, and together deliver exceptional service to customers to make their holiday dreams a reality, sums up our Branch Manager role and in return you will get a competitive salary and unlimited bonus structure, we allow you to strive for greatness, and in return we reward you. If you want to be part of a...


  • Stourbridge, United Kingdom Trinity Personnel Full time

    Are you a recent college or university graduate looking to start a career within a highly rewarding industry? Are you outgoing, organised, and driven to succeed? Then we have a fantastic opportunity for you! We are currently looking to expand our Recruitment team by appointing a Recruitment Resourcer/ Recruitment Apprentice to the Technical & Engineering...


  • Stourbridge, United Kingdom Trinity Personnel Full time

    Are you a recent college or university graduate looking to start a career within a highly rewarding industry? Are you outgoing, organised, and driven to succeed? Then we have a fantastic opportunity for you! We are currently looking to expand our Recruitment team by appointing a Recruitment Resourcer/ Recruitment Apprentice to the Technical & Engineering...


  • Stourbridge, United Kingdom Trinity Personnel Full time

    Are you a recent college or university graduate looking to start a career within a highly rewarding industry? Are you outgoing, organised, and driven to succeed? Then we have a fantastic opportunity for you! We are currently looking to expand our Recruitment team by appointing a Recruitment Resourcer/ Recruitment Apprentice to the Technical & Engineering...


  • Stourbridge, United Kingdom PORTWAY TOOL & GAUGE LTD Full time

    **What will the apprentice be doing?** - Production control - Accepting deliveries - Booking in and out materials - Packing orders - Producing delivery notes - Customer contact - MRP use (Full Training provided) - Social media updates - Picking orders **What training will the apprentice take and what qualification will the apprentice get at the...


  • Stourbridge, United Kingdom Cormek solutions Ltd Full time

    An Opportunity for a Service co-ordinator in an office based role. The role will require you to speak with clients, employees & sub contractors, to organise service attendances whilst also issuing reports and chasing remedial quotes. **Duties**: - Coordinate and schedule service appointments for clients - Maintain accurate records of client information...


  • Stourbridge, United Kingdom Skills4Pharmacy Full time

    Opportunity information Salary £192.4 per week Duration 15 months Advert closing date 28/02/2023 Description This is an exciting role that will include engaging with customers and clients to provide prescription counter services, advice, housekeeping duties such as stock rotation and stock replenishment, helping to deliver a variety of public health...


  • Stourbridge, United Kingdom QA LIMITED Full time

    Employer description: Based in the heart of the Midlands with an expert team of engineers and consultants with a combined 50 years experience in high level network design and support, our ethos is to provide customers with the best IT service and solutions, 365 days a year


  • Stourbridge, United Kingdom THE SELECTION PARTNERSHIP LTD Full time

    **Field Service Engineer, Stourbridge, £28-32k + Car + Fuel + Overtime + Mobile Phone** My client is a supplier and installer of special purpose manufacturing equipment throughout the UK. They offer a complete solution from concept design through to installation. They are currently looking to recruit a Field Service Engineer who will be required to install...

  • Optical Assistant

    1 month ago


    Stourbridge, United Kingdom Specsavers Full time

    **Experienced Optical Assistant** **Store: Stourbridge, West Midlands** **Hours: Full Time - 40 hours a week to include weekend working (to be discussed)** **Salary: NMW plus bonus after 3 months probation** **Previous Optical experience is essential for this role** Join our team as an Optical Assistant, and you’ll discover why at Specsavers, we pride...


  • Stourbridge, United Kingdom Falcon Service Stations Full time

    The shifts are outlined below Mornings Mon-Frid 2pm - 10pm Sat - 7am - 2pm You will also be required to work Mornings whereever necessary. further Overtime shifts available This is a temporary role 1-3 months full time. There will be an permanent opening at another store based on the quality of work and dedication after 3 months full training shall be...


  • Stourbridge, United Kingdom KGJ Insurance Brokers (Stourbridge) Ltd Full time

    **About us** KGJ Insurance Brokers (Stourbridge) Ltd is a small business in Stourbridge. We are professional, independent and supportive. Our work environment includes: - On-the-job training - Relaxed atmosphere - Growth opportunities - Safe work environment Founded in 1969 we have an established client base centred on Stroubridge. Administrative...

  • Personal Assistant

    1 month ago


    Stourbridge, United Kingdom Techys2u Limited Full time

    We are looking for a highly motivated and well organised Personal Assistant with excellent communication, interpersonal, IT and organisational skills! The role will be responsible for providing assistance to the company directors so that they can fulfil their daily business and responsibilities. The role has a great impact on the company’s success and...