Customer Service Assistant

5 months ago


Sheffield, United Kingdom Mets Garage Ltd Full time

Highly organized with the ability to multi-task.

As a Customer Service Assistant, you’ll be the welcoming face of Mets Garage. From warmly greeting our customers face-to-face to helping them on the phone in a professional manner, you’ll deliver excellent customer service while staying on top of daily admin duties and maintaining our standards with enthusiasm and a smile.

**Day-to-day duties**:

- Acting as the first point of contact for our customers, in person and on the phone.
- Managing a large volume of customer calls and dealing with enquiries effectively and efficiently.
- Taking bookings, dealing with invoicing and payments.
- Making sure the customer areas are kept tidy and presentable and that our customers are well looked after.
- Working proactively with workshop staff members.
- Going the extra mile for all our customers.

**Essential skills**:

- A friendly telephone manner.
- A genuine interest in delivering excellent service and going above and beyond for our customers.
- The confidence to work independently and also as part of a team.
- Highly organised with the ability to multi-task.

**Job Type**: Part-time

Pay: £10.42 per hour

Expected hours: No more than 25 per week

**Benefits**:

- Employee discount
- Free parking

Schedule:

- Day shift
- Monday to Friday
- No weekends

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Licence/Certification:

- Driving Licence (required)

Work Location: In person



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