Customer Services Assistant

5 months ago

Sheffield, United Kingdom Ikea Full time

Job ID:

Date posted: 21/06/



We at IKEA Sheffield are looking to welcome you to join our fantastic Customer Services team as a Customer Relations Co-worker.

Expected Starting Date: 15th of July

WHAT WE OFFER
£12.00 basic hourly rate
Living Wage Foundation Employe

12hr working evenings, weekends or weekend only.

16 hours working 4 days over 7 this will be a combination of dayshifts, evenings and weekends (both weekend days)

All our part time contracts will receive every 4th weekend off ( with the exception of weekend only contracts)

WORKING WITH US HAS ITS REWARDS
Our co-workers bring unique ideas and talent to work every day, and we offer a variety of benefits that suit their and their family's everyday needs.

Affordable breakfast, lunch and dinner options (including free healthy meals), as well as snacks and desserts in our staff restaurant.
15% staff discount on all of our IKEA products and access ibenefits Discounts Portal to help you save £s on high street retailers.
Free on-site co-worker parking at our IKEA store.
We provide you with our lovely IKEA uniform and all the tools you need to work with us.
Holiday on Christmas Eve and Christmas Day, as well as an end of year present.
A wide range of family-friendly policies and benefits, including generous annual leave.
Commitment to your development at IKEA starting from day one.
Free and confidential Employee Assistance Program and Wellbeing Portal.
Life Assurance, enhanced statutory pension contributions, and interest free loans.

WHAT YOU'LL NEED TO HAVE
We are looking for co-workers who strives to give an amazing customer shopping experience; co-workers that always put the customer at the heart of everything they do and inspire others to do the same. They are passionate about ensuring that IKEA has a lifelong connection with their customers by always considering their needs.

WHAT YOU'LL BE DOING DAY TO DAY
This role is varied with no two days being the same; one minute you could be on checkouts and the next minute, you could be meeting and greeting our customers, managing a queue or assisting customers. This is a physically demanding role.

You aim to create a positive experience for our customers, so they will want to return and shop with us again over time.
Build loyalty by listening to our customers & using your knowledge of IKEA product range offer informed solutions.
You work together with colleagues in other functions to improve the customer experience.
Provide an efficient and accurate checkout experience in the store while working with daily and weekly service targets to drive service delivery.

WE CARE FOR THE PEOPLE
It takes the diversity of thought, background, and culture to make great ideas a reality. We welcome candidates from all walks of life to join us, where we feel valued for our uniqueness and recognised for our diverse talents.

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