Duty Manager

3 weeks ago

London, United Kingdom Reed Property & Construction Full time

**Job Role: Nights Cleaning Duty Manager, Ongoing, Full-time job**:

- Location: Wembley, Northwest London, HA0.
- Working hours: 21:00 - 05:00 h. Sunday - Thursday.
- Weekly Wage: £18/h + holiday accrual (PAYE) or
- £21/h (umbrella scheme).

OVERVIEW:
Reporting to the Regional Operations Manager, this role will oversee the management of all aspects of the LNER fleet and station cleaning contract within your location. You are responsible and accountable for the performance of the LNER contract at your location,this includes ensuring Supervisors, the cleaning teams and the services are performing effectively, and are in line with contractual obligations.

SCOPE OF ROLE - KEY ACCOUNTABILITIES:

- Work collaboratively with Company supplier(s) and Contract Staff, be accountable for the confident delivery of excellent high performing services to LNER at your location
- Lead in the Supervision of the LNER contract, ensuring services meet the requirements of the contract, Company and LNER.
- Undertake regular reviews and reporting on the delivery of the LNER contract and the delivery of an effective Service within your location.
- Proactively implementing measures to address issues identified as a result of reviews and to prevent reoccurrence.
- Interface with the clients, service providers and stakeholders, to ensure the expectations are being met and any additional services can be supported.
- Lead, own and be responsible for the day-to-day operational management of the LNER contract at your location.
- Attend meetings and conference calls relating to forthcoming engineering works.
- Complete appropriate training documentation and records.
- Carry out investigations and HR processes
- Ensure that all equipment in your location is serviceable and is fit for purpose. All defects have been reported in a timely manner as per the company’s procedures.

SKILLS, EXPERIENCE AND QUALIFICATIONS:
Essential:

- A proven track record in cleaning service delivery.
- Experience of implementing, reviewing and achieving the standard for safety, quality, time and cost.
- Demonstrable experience of managing a team.
- Strong interpersonal skills with an ability to operate and build credibility with employees
- Experience of leading and inspiring a team which may be dispersed across a region.
- Outstanding knowledge and a demonstrable track record of expertise in the successful management of in house teams at a local level
- Have level of technical understanding and be able to grasp technical issues and advise on solutions.
- A willingness to travel to sites across the contract region at short notice.
- Good verbal, written and interpersonal communication skills
- Organisation skills for meeting deadlines and supporting others to do same
- Experience of managing /motivating people
- Knowledge of Transport contracts especially Trains

Desirable:

- Experience of working in a large complex organisation.
- Recognised Health and Safety qualifications e.g., IOSH.

Qualifications and Professional Standards:

- Relevant Professional qualification appropriate to level of role.
- Relevant Professional Membership such as MIWFM, MBICs MInstLM or MCM

If you are available for this job, please at first send me your up-to-date CV with all of your relevant work experience, skills and qualification, so after screening process we'll be able to discuss the job over the phone (ask for Oliver).

Kind Regards,
Oliver

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