Duty Manager

3 weeks ago

London, United Kingdom The Other House Full time

The Other House forms a new sector in the accommodation space: A Residents Club.

Each Resident’s Club blurs the lines between hotels, serviced apartments and private rentals meaning residents can book for a day, week, month, or year. It provides residents a sense of home with beautifully designed club flats, access to hotel style services and a private club for as long as they are in town. The brand will highlight the best in British design with a focus on sustainability and smart technologies at its core. The Other House will provide a unique environment for travellers seeking flexibility, style, and experiences to remember as we reimagine how people stay.

Launched in 2019, The Other House is a joint venture between partners London Central Portfolio Ltd (“LCP”) and Stichting Depositary APG Strategic Real Estate Pool (“APG”). The first location opened in South Kensington in summer 2022 to great acclaim after significant investment. The Other House Covent Garden is planned to open in 2024 and The Other House Belgravia in 2025. Whilst the initial focus will be on prime central London, the venture will roll-out globally, catering for the aspirational business and leisure traveller.

Role: Duty Manager

The Other House is looking for a dynamic and energetic Duty Manager, who has passion for delivering a Memorable experience combined with impeccable guest service across all our guest facing departments. This individual needs to have a strong background in managing operations in large mulit faceted environment where the goal is to create  memorable moments through personalised experiences. We are looking for an individual who effectively will deliver a exceptional service with a strong focus on sustainability and cutting-edge technology.

Key Functions and Responsibilities:

  • Ensure that, in collaboration with the GM and FOM, all VIP and Special requests arriving that day are reviewed, communicated, and implemented.
  • To support the full operation in resolving ad hoc challenges, recording them in the appropriate system, and proactively find solution to avoid repeats.
  • To actively support the operations, primarily focused on the reception area, by implementing and correcting brand standards.
  • Actively deliver the daily morning briefings, ensuring that all departments attend and communicate challenges from the previous day, VIPs for the day, key activities in the property for the day that could lead to concern.
  • Partake and lead daily property inspections for cleanliness, maintenance, and general upkeep.
  • Proactively deliver and record training sessions together with the People Team on how to successfully manage difficult conversations, and drive win-win conversations.
  • To daily monitor, act, and report on inefficiencies of our operating systems, team engagement, and deliver a positive and streamlined 
  • Regular liaison with housekeeping department
  • Regular walk rounds of all the Club areas, to make sure gym and spa are tidy and to take drinks orders or at least liaise with F&B.

What we are looking for 

  • Experience in hotel operations, with specific exposure to Rooms management and guest relations 

  • Exceptional people manager, who leads by example, and is passionate about developing people.  

  • Strong desire to drive efficiencies through adoption of technical systems 

  • Service expert in all areas of a hotel style operation, focused on positive guest experience  

  • Ability to ensure adherence to all relevant health, safety, and hygiene standards  

  • Ability to complete food hygiene and environmental health reports 

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