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Specimen Reception Team Leader/biomedical Support

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Swindon, United Kingdom Great Western Hospitals NHS Foundation Trust Full time

This post is responsible for supervising the day to day processes within Blood Sciences Specimen Reception involved in specimen preparation ensuring an efficient receipt, initial preparation and data processing service is given to the laboratory. This post works in the Blood Sciences Specimen Reception, in conjunction with the Deputy Laboratory Manager, Lead Biomedical Scientists, a second Supervisor and Biomedical Support Workers, to form an integral part of the laboratory team to provide a cost effective and quality driven service. It covers core hours and Out of Hours as part of the 24 hour service provided by the laboratory.
1. To be able to make decisions regarding the quality of specimens, including mislabelled specimens

1. To be able to follow laboratory procedures and policies

1. To be able to plan and organise the allocated workload effectively, including that of support workers

1. To carry out daily work file analysis to monitor workflow

1. To carry out daily BSW tasks in Specimen Reception, including specimen receipt and data entry

1. To oversee the day to day work in the reception area assessing and prioritising the workload accordingly

Great Western Hospitals NHS Foundation Trust (GWH) is forward-looking, friendly and focused on providing a wide range of excellent healthcare services to patients in Swindon and the surrounding area.

We provide services in the acute hospital, in the community and in primary care; caring for over 1.2 million contacts every year. We have recently taken over the provision of two GP practices and are excited for the future as we work towards a completely integrated healthcare system in Swindon.

We value the diversity of our colleagues and actively champion an inclusive culture. We have a workforce of 5,200 and are committed to helping our colleagues achieve a work/life balance and proudly offer supportive, inclusive and family friendly employment with an on-site nursery available and flexible working policies. You'll be joining a great team in a great place, where your commitment will be genuinely valued, your skills respected, and your ambition rewarded.
1. To be able to make decisions regarding the quality of specimens, including mislabelled specimens

1. To be able to follow laboratory procedures and policies

1. To be able to plan and organise the allocated workload effectively, including that of support workers

1. To carry out daily work file analysis to monitor workflow

1. To carry out daily BSW tasks in Specimen Reception, including specimen receipt and data entry

1. To oversee the day to day work in the reception area assessing and prioritising the workload accordingly

1. To provide rotas covering all shifts including weekends and bank holidays

1. Act as first point of contact for reception team staff when anomalies arise in relation to inputting of pathology requests, reporting of pathology results or specimen reception and preparation

1. To conduct and participate in yearly appraisals

1. To assist in the recruitment of BSW staff for reception

1. To document and highlight any performance or sicknesses issues to line manager

1. Assist in new staff induction together with the identification and support of their training in the reception area

1. To participate in the updating of Standard Operational Procedures and be responsible for their implementation

1. Troubleshooting and dealing with queries from the laboratory, i.e. mislaid or mislabelled samples

1. Rectifying errors made in the reception area i.e. incorrect data entries.

1. To ensure the maintenance, cleaning and disinfection of all work areas are carried out in line with pathology protocols.

1. Responsible for keeping all consumables needed in the reception area stocked and up to date.

1. Responsible for the registering of patients on to the hospital PAS (Medway) system.

1. To work with line manager to ensure that the reception area meets UKAS ISO15189 accreditation requirements at all times, and to implement any actions deemed necessary in order to maintain the accreditation standards.

1. In conjunction with Carillion Services Limited ensure that the pneumatic tube system is functional and is maintained and decontaminated as required.

1. At all times to act in accordance with and adhere to laboratory and Trust procedures and protocols.

1. To ensure any anomalies / errors are reported to senior staff as soon as possible

1. To participate in the laboratory’s quality management procedures, including using and maintaining QPulse

1. To participate in the investigation of root causes of process failures and incorrect results

1. To participate in the laboratory’s internal audit program

1. To carry out the pre analytical processing of samples received into the laboratories.

1. To enter results on to the laboratory computer system.

1. To participate in rotas covering extended working day, Saturday and Sunday mornings and Bank Holidays as required.

1. To follow all health an