Training Administrator

2 weeks ago


Wellingborough, United Kingdom Impact Recruitment Full time

**Training Administrator**
**Wellingborough**
**Permanent**
**Full-time (7.30 - 16.30 or 8.00 - 17.00, 1 hour lunch)**
**£22-23,000**

Impact Recruitment are looking for a **Training Administrator**for our client based in Wellingborough. This role is responsible for providing full support to the training team in all areas of revenue generation, as well as managing enquiries and supporting the external sales team.

**Key duties and responsibilities of the Training Administrator**:

- Establish and maintain positive working relationships with all members of the training team.
- Proactively contact existing customers on expiry to gain repeat business.
- Review and contact low-spend/dormant accounts.
- Offer relevant additional products to customers where appropriate.
- Ensure information is kept up-to-date, and obtained from customers in a timely manner.
- Accurately input all orders and queries onto the in-house system.
- Help secure repeat and expansion business by providing high levels of customer satisfaction.
- Support your line manager in delivering SLAs and KPIs, and the wider Training team with ad hoc duties as needed.

**Key experience and skills required for the Training Administrator**:

- Experience providing excellent customer service
- Outstanding people skills, along with excellent written and verbal communication.
- Self-motivated, disciplined, and able to work on own initiative according to deadlines and set KPIs.
- Superb time management skills and organisation.
- Excellent IT proficiency: specifically, use of MS Office and any internal systems or databases

**All responses will be managed in accordance with GDPR.**

**Job Types**: Full-time, Permanent

**Salary**: £22,000.00-£23,000.00 per year

Schedule:

- Day shift
- Monday to Friday

Ability to commute/relocate:

- Wellingborough, Northamptonshire: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Customer service: 1 year (preferred)
- Administrative experience: 1 year (preferred)

Work Location: In person

Reference ID: NDJ776



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