Appointments Officer

5 months ago


Gloucester, United Kingdom Gloucestershire Hospitals NHS Foundation Trust Full time

Effective use of county wide appointment capacity to ensure optimum use involving decisions on flexing modality capacity to meet new and follow-up clinical and wait time constraints. - Using knowledge and experience to provide service managers with timely information to enable action on capacity shortfalls and giving opinions on reallocation of capacity as appropriate. - Investigation and effective follow - through on DNA patients. - Timely and accurate cancellation of appointment lists and appropriate re-scheduling of appointments.
- Communicate effectively with patients to ensure their understanding. Have knowledge of how to overcome barriers eg, where English is not a patients first language, patients with sensory impairments, confused or anxious patients where tact and sensitivity, reassurance etc may be required. - Prioritise and organise own daily activities with mínimal direct supervision. - Liaise and work with line management to ensure compliancy of daily service management.

Highlight any issues to line management which may have a detrimental impact on workload or staff etc. - Assist with provision of absence cover for colleagues or any duties as requested by management to meet service demand



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