Customer Service Systems Specialist

3 months ago

Southampton, United Kingdom DP World Full time

DP World Southampton is currently recruiting for a customer service systems specialist to join our optimisation team. This person will oversee all documentation for improvement initiatives, as well as conducting technical testing and giving support for the development of IT systems. They will also be the point of contact for any employee questions or problems, always providing excellent customer service and assisting with training and support on new processes.

**About The Role**
**How will you contribute**:

- To work closely with all departments, translating business requirements into systems solutions
- Build and maintain new business processes, covering all scenarios including exceptions
- Build shared processes across UK business units, sharing and supporting best practise.
- Ensure extensive system testing prior to production; provide support at time of deployments
- Be approachable as field expert for all systems users within operations
- Proactively engage with the user community, responding to problems, queries and suggestions leading to continuous improvement
- Provide input into strategy development and standards, supported by practical solutions
- Identify improvement opportunities and propose those to others
- Co-ordinate resolution of Terminal System Issues, providing support and improvements suggestions
- Actively participate in process improvement activities, including Lean

**What will you Bring.**
**Qualifications, Skills & Experience**:

- At least 2 years experience within a similar role
- Tertiary educational qualification is preferred
- Computer science degree or other relevant degree within the IT function is desirable.
- A proven track record within the transportation or logistics industry (Or similar)
- Process improvement qualification (Lean or agile)
- Excellent customer service skills, including experience handling live issues
- Experience with business process modeling
- Experience in User Acceptance Testing, software lifecycles, change management and requirements documentation.
- Experience with Jira or Redmine would be beneficial
- Excellent communication skills, both verbal and written
- Eligibility to work in the UK
- A full valid UK driving licence or appropriate international licence allowing you to drive on UK roads
- No unspent criminal convictions

**Compensation**

DP World offers exciting and challenging roles within a growing international organization. We strive to hire and develop the right people, locally and globally, stimulating personal growth and self-development within an informal atmosphere. We offer a market competitive compensation package.

**About DP World**

Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for millions of people around the world. DP World is here to make trade flow better, changing what’s possible for the customers and communities we serve globally. With more than 106,500 employees across 73 countries, we are pushing trade further and faster towards a seamless supply chain that’s fit for the future. By integrating our physical infrastructure with cutting-edge technology, we create efficient end-to-end solutions, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer’s door.

We’re rapidly transforming and integrating our businesses - Ports and Terminals, Economic Zones, Marine Services, Logistics and Technology - and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.

The DP World family comprises of syncreon, Imperial and P&O.

**WE MAKE TRADE FLOW**

**TO CHANGE WHAT'S POSSIBLE FOR EVERYONE**

DP World is committed to the principles of Equal Employment Opportunity (EEO). We strongly believe that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We believe that employees are happiest when they’re empowered to be their true, authentic selves. **So, please come as you are. We can’t wait to meet you.**

**Job Types**: Full-time, Permanent

**Benefits**:

- Canteen
- Company events
- Company pension
- Cycle to work scheme
- Discounted or free food
- Free flu jabs
- Free parking
- On-site gym
- On-site parking
- Paid volunteer time
- Private medical insurance

Schedule:

- Day shift
- Monday to Friday

Application question(s):

- Do you have a computer science degree or other relevant degree within the IT function?
- Do you have experience in User Acceptance Testing, software lifecycles, change management and requirements documentation. ?

**Experience**:

- customer service: 2 years (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

Reference ID: Customer Service Systems Specialist

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