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Platform Services Administrator

7 months ago

Fareham, United Kingdom Saltus Full time

**Why Saltus?**

Our mission is to improve everyone’s relationship with their wealth: to make it a positive force for their future and at the same time to prevent it being a source of anxiety. We want everyone who works at Saltus to be proud to work here, and to find fulfilment and meaning in the work that they do. We have a number of offices in the South of England including London, Whiteley and Farnham.

We are incredibly proud of our culture and work hard to ensure that Saltus is a great place to work for our people, where they can have fun and grow in their career, with a passion for excellence and customer service.

Saltus is a privately owned financial planning and discretionary investment management house. We are dedicated to provide a high-quality service for private clients, trusts, and smaller institutions. Saltus Partners was founded in 2004 and has grown organically and through a small number of carefully integrated acquisitions. Originally the business started out as an investment manager and has now developed the financial planning side of the offering, putting this at the forefront of the client relationship.

Today Saltus manages and advises on over £3 billion of client assets, acquired through a combination of organic business growth and corporate acquisitions.

**What will I be doing?**:
The role will report to the Head of Platform Services, and the key areas of the role are as follows: 
- Effectively carry out processing requests from our customers, these include: 
- Setting up new customers in Curo 
- Producing Investment Proposals 
- Opening Plans (e.g. ISA, GIA and SIPPs) 
- Processing new money 
- Processing transfers 
- Processing withdrawals 
- General plan administration 
- Answering both internal and external telephone calls 
- Active participator in meetings 
- Train other members of the team 
- To be an advocate for the Saltus Culture 
- Helping other teams when needed 

**Essential attributes you should possess: **
- 2+ years in a Financial Services environment  
- An excellent communicator who is also down to earth and can work well in a team  
- Super organised and resilient 
- Curiosity for solving process problems  
- A ‘growth mindset’, i.e. an appetite for testing yourself and using past mistakes as a springboard to keep improving  
- Good time management skills, with the ability to prioritise tasks and work to multiple deadlines, often autonomously  
- The ability to form successful professional relationships both internally and externally 

**Responsibilities**:

- Always delivering excellent customer service   
- Put yourself in the customers shoes, suggest and drive forward ways where we can improve 
- Build excellent relationships with our customers - internal and external 
- Complete work to a high level of accuracy 
- Effectively self-manage your work, with mínimal oversight 
- Take responsibility for the data in our systems to ensure it is accurate and up to date 
- Actively seek ways to improve quality and efficiency in our working practices and processes 
- Embed our error/root cause analysis ethos into your daily routine 
- Own cradle to grave small to medium size initiatives 
- Support larger projects, including testing   
- Documenting and enhancing procedures, ensuring the are regularly reviewed 
- To be a great team player 
- To take full ownership of your own development and progression 

**Where will I be working?**

We are looking for someone for our Whiteley office, and offer hybrid working, currently 2 days in the office, with the remainder at home. We’re incredibly flexible about when and how you work: we don’t want anyone to be prevented from coming to work for Saltus as a result of the working pattern that they’re looking for_. _We are passionate about championing flexible working for our people, so if there’s a slightly different working pattern that you’re looking for, then please come and have a chat to us about it

**What benefits do I get when working for Saltus?**

The salary is £25,000 - £30,000 depending on experience, alongside 28 days’ holiday (plus bank holidays), life assurance, income protection and a pension, alongside access to our flexible benefits platform. Just as importantly, you’ll get to experience our culture, which we really do live and breathe ensuring that Saltus is a fantastic place to work for every single one of our 200 people. We work hard, but we have an awful lot of fun along the way. If you think you’d like to come and join us, then please do get in touchwe’d love to hear from you.

Pay: £25,000.00-£30,000.00 per year

**Benefits**:

- Additional leave
- Bereavement leave
- Company events
- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Financial planning services
- Free parking
- Life insurance
- Paid volunteer time
- Private medical insurance
- Sick pay
- Work