Sales Support Administrator

3 days ago


Belfast, United Kingdom Northside Graphics Full time

**Sales Support Administrator**

**(Office Based, Full Time Permanent Position)**

Due to continued success and expansion, Northern Ireland’s largest digital printer, Northside Graphics Limited is looking for a new member for their office based Sales Team.

We are looking for someone with a proactive, dedicated, hardworking approach combined with the right attitude.

**Job Purpose**

To prepare quotes and orders for customers.

Respond to customer requests.

Support the external sales team.

To contact customers and follow up on orders to evaluate levels of customer satisfaction.

**Responsible to** Sales Supervisor

**Commencement** ASAP

**Location **Belfast

**Salary ** Negotiable, depending on experience

**Summary of Main Tasks and Responsibilities**
- Preparing quotes for customers based on their specifications and requirements.
- Processing and following up customer orders.
- Ensure that all customer enquiries etc. are followed up and dealt with promptly and effectively.
- Update computer system with amendments to enquiry/order/job specifications and maintain and update customer records
- Complete all KPI reports as required
- Support external sales reps as required
- Be driven to achieve and maintain top quality customer service levels at all times
- Answer incoming telephone calls.
- Make outgoing calls to existing customers.
- Provide assistance and support to other members of the sales team as may be necessary to meet customer demands.
- Ensure all work carried out is in line with the company’s strive for continuous improvement.
- Implement and maintain best practice in communication at all times with customers and colleagues.
- Any other reasonable duties as required, or at the request of management.

**Essential Criteria**
- At least 1 years’ experience of working in an administrative/sales/ customer service environment.
- GCSE’s at “C” or above in Mathematics and English Language or equivalent

**Desirable Criteria**
- At least 1 years’ experience working within the Print Industry

**Skills**:
Sales Support is expected to bring with them the following skills and a willingness to develop them further:
**Good Communication - **Building good relationships is fundamental to the delivery of our services.

**Organisational Skills - **The ability to manage your own workload and to work to team and project deadlines.

**Teamwork and Cooperation - **The ability to be flexible, co-operative and willing to work extra hours as required to meet customer requirements.

**Salary**: £21,000.00-£22,000.00 per year

**Benefits**:

- Company pension
- Employee discount
- On-site parking
- Referral programme

Schedule:

- Monday to Friday
- No weekends
- Overtime

Supplemental pay types:

- Bonus scheme

**Experience**:

- Sales or Customer Service: 1 year (required)

Work Location: One location

Reference ID: SSAJUN23


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