Sales Support Administrator

2 weeks ago

Belfast, United Kingdom fibrus Full time

Employment Type Full Time- Category Sales & Marketing**JOB TITLE: Sales Support Administrator**:
**JOB LOCATION: Belfast**:
**TERMS: Permanent**:
**THE JOB**:
This is an exciting opportunity to support our customers on their onboarding journey with Fibrus. You will have an eye for detail and be a team player. You’ll work closely with customers, partners and Fibrus support to ensure customer experience and processes are met.

**WHAT WILL YOU BE DOING?**:

- Dealing with support requests from customers quickly, efficiently, and professionally within our SLA's
- Ongoing management of sales data
- Work closely with Partners & Fibrus Support to ensure smooth operation of automated system
- Customer follow up calls, to check on order.
- Work closely with other departments to ensure customer orders are fulfilled
- Provides any necessary data or reports to the sales team & sales management
- Dealing with or escalating 1st line support requests from customers, customer complaints quickly, efficiently, and professionally within our SLA's
- Assist the Sales Admin Team Lead, within an admin capacity, with any training or new processes.
- Any necessary administrative work including filing reports or presenting sales team with necessary documents.

**WHAT WILL YOU BRING?**:

- Focused on delivering results
- Adaptive; positively responds to changes in deadlines and processes
- Good Communication skills, comfortable communicating across all levels
- Confident; can assert yourself in a professional and amenable manner
- Organisational skills and the ability at any stage to manage changing priorities within tight deadlines while ensuring quality output and delivery of results
- Willingness to go the extra mile
- Team player
- Can demonstrate investment in career development

**IS FIBRUS FOR ME?**:
At Fibrus, we put our people first We are proud to be a company who encourage colleagues to do and be their very best. Our culture is focused on trust, collaboration, growth and flexibility.

We invest in our people, offering colleagues benefits that improve their personal lives as well as their careers So along with competitive salaries and an excellent benefits package, we also offer our colleagues benefits including mental health workshops, professional development support and private healthcare. We also recognise the importance of supporting our colleagues with life changes and have comprehensive policies around menopause, mental health, pregnancy loss and leave for maternity, parental and adoption.

As we continue to grow, you would be joining a team of dedicated and passionate people who work super hard every day to improve the lives of those in our own communities by transforming the digital infrastructure of Northern Ireland and Great Britain

We’re building something special at Fibrus, with our team at the very heart of it and we are excited to speak to potential colleagues who share our purpose

**HOW TO APPLY**:
We wish you the best of luck and thank you for your interest in Fibrus. #Fibrus

**Important Information**:

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