127738 Clerical Officer

3 weeks ago

Kirkcaldy, United Kingdom NHS Scotland Full time

NHS Fife have an exciting position available for a Health Records Switchboard Clerical Officer. We are looking for an individual who is organised and has a positive approach to work.

You should be ready for a challenge and also enjoy working as part of a team.

Working within Switchboard the post requires excellent communication skills, both written and oral, and will mostly involve handling calls into the Switchboard from both internal and external callers, responding to pager requests, responding to emergency calls, monitoring alarms and providing advice and support on telephony services to NHS employees and the public

Working in A&E and MIU, there is a need for the job holder to provide front line service to patients arriving at each department and is vital for the provision of recording of patient attendance and admissions via Trakcare. There is a need for the job holder to be confident in dealing with anxious and upset patients / relatives showing empathy and delivering professional customer service.

Administrative tasks will include running off reports and accurately updating data along with preparing and scanning medical casenotes / ED cards, uploading to the clinical portal.

Adhoc duties may be requested by Health Records Supervisors ensuring efficiency across the 24/7 Inpatient and Emergency team.

A level of accuracy and attention to detail is essential for this role due to data being uploaded to a live clinical system.

Relevant admin / clerical experience is required as is the ability to prioritise and deal with the day to day workload in a busy environment. You will be required to work both independently and as part of a team.

Please note the salary for this post is pro rata to part time hours.

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