Provisioning Coordinator Telecommunications

2 weeks ago

Belfast, United Kingdom Adecco UK Full time

**Provisioning Coordinator**

**Hybrid - mainly home based**

**Job Role**:
The role is responsible for dealing with orders from start to finish, over a large number of accounts and across multiple carriers and providers. Previous B2B experience is needed from an ISP/Telecoms background. In terms of products/services you'll be working with PSTN, Broadband, Ethernet and MPLS therefore previous experience of this is essential. Experience gained in a non-ISP background will, however, still be considered.

**JD**:

- Managing end to end circuit provisioning including customer ceases
- Taking ownership of orders from inception to customer handover
- Managing a large volume of customer accounts and their on-going provisioning projects
- Building relationships with customers and suppliers on provisioning projects and dealing with adhoc enquiries directly from customers.
- Ensuring regular status updates are issued to end customers
- Creating customer paperwork for customer requirement,
- Liaising with operational teams for delivery of services,
- Ensure internal systems are updated with all required information of circuit provisions, to ensure billing commences for services
- Providing administrative support as and when required

**Skills and Experience**

Must possess strong administrative skills, preferably gained within a sales environment. Ideally with some experience of telecoms

Accurate keying / data input skills.

Proficient in MS packages including Word, Excel and Outlook, working knowledge of CRM or ERP is highly desirable.

Excellent communication skills both oral and written.

High level of accuracy and attention to detail.

Excellent interpersonal skills with the ability to maintain and build good relationships both internally and externally.

Ability to analyse customer needs and recommend solutions with mínimal escalations.

Ability to prioritise workload efficiently ensuring that all customer queries are resolved to closure and the customer's satisfaction.

The ability to multitask - providing support for various deals at different stages.

Willing to go the 'extra mile' and views customer excellence as a personal objective.

Ability to work methodically and calmly under pressure.

Strong organisational, prioritisation and time management skills.

Ability to self-motivate and manage own workload.

Proactive in approach with a flexible attitude.

Able to deal with customers in patient & friendly manner.

Team player - understands the importance of collaborative working

Telecoms/ISP experience

Data and Ethernet knowledge

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

To speak to a recruitment expert please contact Lisa Davitt

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