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Customer Care Advisor

5 months ago

Manchester, United Kingdom The Bread Factory Full time

About Us

Here at the Bread Factory, we produce artisanal sourdough made with our original 30-year-old starter that we began with. We have grown monumentally in the last year and are looking to expand our customer care team to ensure our customers are still receiving the same level of fantastic service to match our brilliant product. You will join a friendly and upbeat team, who already have strong relationships with our customer base, and are looking to bring in like-minded individuals to further this.

Job Objective

You will be the first point of contact for all customers of The Bread Factory and successfully answer any incoming inquiries. You will also be able to drive excellent customer care at all times, as well as promote products and ensure customers are satisfied with their orders. You will report to the Head of Sales and Customer Care, and work closely with our Account Manager.

What you will do:

- Use of CRM system to input orders, organization of rounds, and price increases.
- Advising customers on product range and upselling where possible.
- Dealing with complaints from customers in a timely manner.
- Liaising with accounts for any invoicing queries.
- Liaising with the logistics team for any delivery queries.

About you
- Previous experience in customer care is preferred.
- Excellent customer service focus and a positive attitude.
- Great attention to detail and high accuracy rate.
- Problem solver.
- Team player.
- Ability to work at pace, and work well under pressure.
- Ability to prioritise.
- Excellent IT computer skills.
- Excellent telephone manner and verbal/written communication skills.

What's in it for you?
- Professional growth, learning, and development opportunities.
- 25 days plus bank holidays.
- 24-hour GP service
- Enhanced maternity and paternity pay
- Grandparents leave
- Wellbeing programmes
- Cycle-to-work schemes

Full-time - 40 hours per week

INDMCR