Support Service Secretary

2 weeks ago


York, United Kingdom Leeds and York Partnership NHS Foundation Trust Full time

The role will also require excellent and proven communication skills, organisational skills, word processing skills at a high level with experience of digital dictation systems. You will have good skills surrounding electronic systems i.e. Care Director, EPR (electronic patient records) and the ability to work independently but able to accept direction from the Line Manager as required. This is an exciting opportunity to become part of a service which changes and evolves to meet the needs of people who are referred to or contact us.

We are looking for an experienced, flexible, and committed person who shares our belief that we can make a real difference to young peoples wellbeing. KNOWLEDGE, SKILLS AND EXPERIENCE REQUIRED The key knowledge, skills and experiences needed to undertake the role are: Knowledge Knowledge of general office duties (electronic and manual filing systems, faxing, photocopying etc.) Good working knowledge of Microsoft Office A minimum of 18 months secretarial experience at NVQ level 3 or equivalent Knowledge of a variety of software packages Working knowledge of electronic diary management Understands the responsibilities of working with confidential information Knowledge of medical (psychiatric) terminology (desirable) Knowledge of Mental Health Services (desirable) Skills Excellent word processing skills at RSA 3 standard or equivalent tested Ability to organise, create, file and retrieve electronic and manual records Excellent communication skills, verbal and written with service users, relatives and staff Excellent numeracy and literacy skills Ability to organise on request meetings providing fully serviced meeting from start to finish, this would include collation of all paperwork, the transcription of all minutes and all follow up actions Ability to make informed decisions with regard to patient enquiries within the boundaries of the role Demonstrate the ability to prioritise work and meet deadlines with direction from the Support Service Team Co-ordinator Ability to work within a team and to communicate effectively within that team Good organisational skills and ability to work under pressure Demonstrate a positive attitude towards the implementation of new systems Ability to cover for colleagues and to ensure the smooth running of the admin team during the absence of the Support Service Team Co-ordinator Ability to audit and report on own work in conjunction with the Support Service Team Co
- (desirable) Experience Experience of audio typing Experience of minute taking Previous Secretarial experience Data input experience Demonstrate a positive attitude towards the implementation of new systems and new ways of working. Flexible approach to hours worked.



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