Healthy Child Programme Assistant

7 months ago

King's Lynn, United Kingdom Cambridgeshire Community Services NHS Trust Full time

Have you got experience of working with children, young people and families?

Are you passionate about supporting families access great care, working across a number of services?

Do you want to be part of a new service provided by a Trust rated outstanding by the CQC?

We are seeking Assistants to join us on a system wide pilot in Norfolk to improve the services we can collectively offer to children, young people and their families.

Norfolk Start for Life (SfL) allows families to access a variety of services through a single offer working with a range of partners, parents and carers. Our goal is to launch an innovative workforce pilot to test the introduction of two new roles to work alongside existing health and care professionals and to support this being rolled out.

**You will**:
Have excellent customer care skills, with the ability to provide empathy, patience and an all-inclusive approach to providing care.

Able to work on own initiative and as part of a team.

Have good interpersonal skills, this project is all about working with and through people to improve the care we can provide for children, young people and their families.

Want to be part of and provide input to this new innovative service.

**We will**:
Provide excellent training and development.

Give the opportunity to work with a Trust rated Outstanding by the CQC.

Consider flexible working.

Provide access to a project hat will directly improve the health outcomes for children and young people. We get values.

Rated ‘Outstanding’ by the Care Quality Commission, we are proud to provide high quality innovative services across most of the east of England that enable people to receive care closer to home and live healthier lives.

There’s one reason why our services are outstanding - and that’s our amazing staff who, for the seventh year running, rated us incredibly highly in the national staff survey.

To provide excellent customer care, demonstrating empathy; patience and an holistic approach to client/patient care, with commitment to follow-through of care plans and building effective working relationships.

To be able to triage calls, directing clients/ patients appropriately to relevant personnel/ services.

To have excellent communication skills, with the ability to communicate in writing (letters and electronically) and verbally with a wide range of providers and users of services, including patients; carers; voluntary; social; primary and secondary care providers.

To have a sound and up to date knowledge of local health and social care policy, together

with service availability and how to access those services

To maintain an accurate database of services available to clients/patients

To understand, and be able to disseminate,health promotion information, using this to identify clients who might benefit from these services and to signpost accordingly.

To keep accurate records of all client/patient contacts, using the organisation databases and templates as directed, updating as necessary.

To be able to carry out audit of organisation and own activities; coordinate satisfaction surveys, coordinate reports etc.

To be able to organise and facilitate meetings linked to the service and for clients/patients (on a one-to-one or group basis) such as carers groups and to be able to take minutes of such meetings.

To understand the common needs and safeguarding issues of vulnerable patient groups, including the elderly; housebound and those with long-term conditions, including physical and mental disabilities.

To understand the legal; ethical and regulatory principles of the NHS, and know personal boundaries and when to seek help.

To be aware of own impact in the process of care; the need for reflection on practice and resilience when faced with challenging situations.

To understand the importance of confidentiality.

To respond appropriately in emergency situations.

To report any incidents that might compromise health and safety for self, other staff or customers/patients.

To take part in annual appraisal, developing a personal development plan, from which training needs will be identified and training undertaken.

To assist in the training of other colleagues where appropriate.

To work in accordance with Equal Opportunities Policy; Data Protection; Health and Safety, an organisational dress code.

Other liaison/health promotion activities as agreed with the service.

Train to achieve competency in the Care Certificate standards within the first six months of appointment into post.

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