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Customer Service Advisor
4 months ago
**Are you passionate about providing great customer service? Do you want to be part of a supportive team?**
We are currently looking for an experienced **Customer Service Advisor** to join our successful Healthy Pet Club Support team to be based at our CVS offices in Diss, working full time with our team of advisers.
This is a permanent, full time position and the hours of work are Monday to Friday 8:30am to 5pm.
The Healthy Pet Club is a loyalty scheme for pet owners which offers a range of benefits which are designed to save them money. Our health care plans are a cost-effective way to provide pets with the best possible preventative care.
**Your tasks and responsibilities will include**:
- Ensuring membership data is entered into the system promptly and accurately
- Conveying the pricing structure of HPC schemes to prospects and members
- Reduce cancellation rates by clearly stating the benefits and savings of the scheme
**You will be able to demonstrate**:
- Good level of computer literacy
- Previous Telephone based working desirable
- Excellent communication skills across all channels including verbal & written
- Good listening skills
- Adaptable and able to work off own initiative or as part of a team
- Basic Microsoft Excel and Word skills
**In addition to a salary of £19,080, we offer a range of company benefits including;**
- Up to 7 weeks annual leave plus Bank Holidays (or equivalent) with our Buy/Sell holiday scheme - allowing you to purchase an additional two weeks of annual leave or sell one weeks leave
- Receive an extra days leave each year in your first 5 years at CVS
- Company workplace pension scheme
- Discounted gym membership
- Cycle to work scheme
- Save As You Earn
- Staff discount of services, medication and food
- Perkbox