Personal Injury Claims Handler

2 weeks ago


Tonbridge, United Kingdom Bond Recruitment Full time

03199 Personal Injury Claims Tonbridge Hybrid £25,000 - £30,000 pa We want you to be: Responsible for investigating, reserving, and negotiating settlement of complex and high-value personal injury claims. The portfolio of claims will range from between £25k - £150k and will include both litigated and non-litigated claims. We’ll need you to be able to: Assessing indemnity, investigating liability and quantum on motor claims, ensuring that each claim is dealt with thoroughly to limit indemnity spend Communicating professionally to ensure our policy holders are treated fairly and that the customer receives world class customer service in accordance with industry and company guidelines. Proactively managing a caseload ensuring that correspondence and tasks are dealt within the SLA’s Negotiating settlement of third-party claims Improve customer claims experience by identifying process / control gaps in legal defence panel performance and agreeing relevant actions. Maintaining a high degree of technical knowledge and to keep abreast of market and legal updates Support cost, service, and process efficiency projects across the department, as well as participating in departmental projects. Maintain resilience and composure to remain positive under pressure and in changing circumstances Demonstrate a desire to take ownership of your work and maintain excellent attention to detail Constantly seek and communicate improvements in how we deliver excellent customer service. Undertake any individual or team task in line with the company values Ensure a relevant level of technical understanding with continuous development and learning. We’re Looking for: Skills required Good spoken and written communication skills. Accuracy and attention to detail. Ability to take an increased ownership and responsibility when necessary. PC literate with great administrative skills. Excellent organisation and time management skills. Work individually and proactively, as well as part of a team. Drive / motivation Helpfulness and strong customer service Motivated by teamwork Empathy and understanding Confidence & a professional attitude Team Player. Positive approach. High energy levels. Experience / knowledge Minimum 5 years’ experience of handling Technical personal injury claims Excellent written and verbal communication skills and be capable and confident negotiator Time management and organisation skills The ability to manage their time effectively and demonstrate great attention to detail Be capable of assessing evidence and making strong commercial decisions Have a proven track record in dealing with fast-track and multi-track bodily injury claims including liability disputes. A good knowledge of indemnity, liability and quantum issues will also be useful Thorough understanding of. Personal injury claims (MOJ/Scottish and fast track) Advanced liability Fraud awareness Principles of indemnity Requirements under the RTA and Article 75 Qualifications Secondary education with qualifications in Maths and English, or demonstrable ability in numeracy skills & written English.

**Job Types**: Full-time, Permanent

**Salary**: £25,000.00-£30,000.00 per year

**Benefits**:

- Flexitime

Schedule:

- Flexitime
- Monday to Friday

Work Location: One location

Reference ID: 03199



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