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Systems Trainer

4 weeks ago

Swindon, United Kingdom UK Shared Business Services Ltd (UKSBS) Full time

**_Are you an experienced Systems Trainer?_**

**_Do you have experience of delivering classroom and virtual group-based systems training?_**

We are currently recruiting for four Systems Trainers to work within our Training Services Team.

£35,000 per annum, 12 Month Fixed Term Contract, Full Time or Part Time hours (minimum 30 hrs), working in a hybrid capacity at one of our sites in Swindon or Newport.
- Interviews will take place on 16th or 17th January 2023._

**Who are we?**

Here at UKSBS we work in partnership with other public sector organisations to deliver high quality corporate services such as HR, Finance, IT and Procurement services. Our Vision, Mission and business plan all state the importance of transforming our services and how we deliver them. The SHARP programme is a key step in delivering that transformation and is closely aligned to the Government’s Shared Services (GSS) Strategy.
The SHARP Programme includes the implementation of a single cloud-based Software as a Service (SaaS) product, that will enable UK SBS to deliver HR, Payroll, Finance, Procurement and Reporting services to all of UKRI and to UK SBS as a customer of its own services.

**The Role**

You will be one of several trainers supporting the delivery of systems training to several hundred UK SBS and UKRI client employees through face to face and virtual channels to ensure they are upskilled in their various disciplines and able to support end users from launch date and beyond.
Working initially with our implementation partner IBM, you will be responsible for shaping and delivering HR, Finance and Procurement material to UK SBS’s own Service Delivery areas in addition to UKRI’s Retained functions, for those same disciplines.

**Other key responsibilities include**:

- Reliable, discerning engagement with the Programme to correctly ascertain training requirements through the Training Needs Analysis and Learning Needs Analysis (TNA/LNA) as directed by the SHARP Training Services Manager.
- Test all new training exercises in training environment for accurate and appropriate results prior to delivery, making corrections as requested with full version control guidelines implemented and maintained, ensuring any changes are communicated.
- Re-design existing UK SBS training material and guidance to reflect the system changes as defined by the Programme and the SHARP Training Services Manager.
- Use software to design and update UK SBS’s self-directed training modules.
- Participate in all or elements of the full training cycle as required.
- Develop an appropriate evaluation process to measure learner’s feedback, adapt personal contributions to reflect client requirements and provide regular analysis on user experience to the SHARP Training Services Manager.

All activities need to be performed in line with UK SBS strategy and in accordance with defined processes, timetables and agreed service levels in line with UK SBS behavioural expectations.

The above list is not intended to be exhaustive and the post-holder will be expected to be flexible and carry out similar duties (not specifically listed) as and when required to meet business needs.

**Skills and Experience**
- Essential:_
- Knowledge or experience of working with an Oracle system or similar ERP software (Finance, HR and/or Procurement).
- Proven level of experience in related field of training expertise to groups via classroom and remotely through Zoom/Teams.
- Extremely comfortable and confident using a formal presentation and demonstration platform for delivery.
- Awareness of the Training Cycle and previous experience of participating in some or all elements (including TNA, design, delivery, evaluation, improvement).
- Respectful awareness and appreciation for different Learning Styles
- experience of tailoring learning situations to allow for this, to meet the requirements of individuals within a group learning dynamic.
- An effective, committed team player with a penchant for collaboration and a drive to achieve a shared goal.
- Strong, professional interpersonal, communication and facilitation skills with the ability to operate effectively at all levels across the business with stakeholders.
- Continuous Improvement ethos - being an advocate for change.
- Excellent Outlook and Microsoft Office skills, in particular Microsoft Word and PowerPoint.
- High level of accuracy and proofreading skills - perceptive analytical style with particular attention to detail and quality.
- Punctual, with strong time management and ability to work under time-pressured deadlines, juggling multiple priorities and work packages.
- Desirable:_
- Experience of designing self-directed training offerings through recognised software.
- Knowledge of up to date and best practice training models and theories.
- Knowledge/experience of delivering training to external customers within a Shared Service environment or outsourced business partnership.
- Knowledge of Kirkpatrick Model

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