Customer Service Representative

7 months ago


Edinburgh, United Kingdom Diligenta Full time

**Customer Service Representative - Exciting Opportunity for School & College Leavers - Up to £20,000 a year**
Are you ready to kick-start your career with an amazing opportunity in customer service and financial services? Diligenta, the market leader in the Life and Pensions sector, is looking for enthusiastic and friendly School and College leavers to join our growing team as Customer Service Representatives in partnership with Standard Life

**About the Role**:
As a Customer Service Representative, you'll be at the forefront of providing exceptional service to our customers. You'll have the chance to engage in meaningful conversations, inform members on policy details, and resolve queries. No sales involved - just the opportunity to make a positive impact on people's lives when they need it most.

**Key Details**:

- Location: Edinburgh City Centre, Standard Life House, EH1 2DH (with excellent transport links)
- Salary: Earn up to £20,000 a year, based on your skills and experience.
- Working Hours: Monday to Friday, 9am to 5pm (No evenings or weekends)
- Holidays: Enjoy 31 days of holiday, including bank holidays, to relax and recharge.
- Discounts: Enjoy exclusive employee discounts on groceries, holidays, electronics, and financial services.
- Working Arrangement: Hybrid remote, part office based and part working from home after initial onsite training.
- Flexible Working: We understand the importance of work-life balance and wellbeing, so we offer flexible hours to suit your availability.

**What We're Looking For**:

- Passion for Helping People: We value teamwork and a passion for providing exceptional service to customers.
- Effective Communication: Strong listening and communication skills to connect with customers and support them effectively.
- Empathy: Quickly understand customer needs and resolve issues with empathy and understanding.
- Tech Savviness: Good PC skills and knowledge of Microsoft Office (e.g., Word, Excel) with attention to detail.

**About Diligenta**:
Diligenta is the industry leader in providing outsourced administration services in the Life and Pensions sector. Our work impacts millions of lives, enabling a widow to pay for a partner's funeral or helping someone enjoy a happy retirement with pension funds.

**Let Us Support You**:
We believe in creating an inclusive and accessible recruitment process. If you require any help or adjustments due to health, disability, or any other reason, please let us know. We want to ensure everyone has an equal opportunity to shine and succeed.

Job Reference: DGENTA01513



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