Current jobs related to Service Desk Agent Apprentice - Tyne and Wear - QA Apprenticeships

  • Service Desk Consultant

    3 months ago

    Newcastle upon Tyne, United Kingdom Technology Services Group Full time

    **About the role;** As a Service Desk Consultant (Azure) you will be a strong problem solver with great communication skills who has experience resolving complex infrastructure issues and dealing with escalations. You will feel comfortable remotely diagnosing, troubleshooting and resolving tickets in relation to issues with customer infrastructure such as...

  • Service Desk Consultant

    3 months ago

    Newcastle upon Tyne, United Kingdom Technology Services Group Full time

    **About the role;** As a Level 2 Service Desk Consultant you will be a strong problem solver with great communication skills who has experience resolving complex infrastructure issues and dealing with escalations. You will feel comfortable remotely diagnosing, troubleshooting and resolving tickets in relation to issues with customer infrastructure such as...

  • Apprentice - Call Centre Recruitment Agent

    4 months ago

    Newcastle upon Tyne, United Kingdom Verisure Services (UK) Limited Full time

    **Apprentice - Call Centre Recruitment Agent**: Location: Quorum Business Park, Benton Lane, Newcastle upon Tyne Role type: permanent, 37.5 hours a week **Salary**: £14,000 OTE (11k fixed + uncapped commissions based on performance) Are you looking for a fulfilling role in recruitment within a global company that offers career growth and personal...

  • Apprentice Call Centre Recruitment Agent

    4 months ago

    Newcastle upon Tyne, United Kingdom Verisure Services (UK) Limited Full time

    **Job Description**: **Apprentice - Call Centre Recruitment Agent**: Location: Quorum Business Park, Benton Lane, Newcastle upon Tyne Role type: permanent, 37.5 hours a week **Salary**: £14,000 OTE (11k fixed + uncapped commissions based on performance) Are you looking for a fulfilling role in recruitment within a global company that offers career growth...

  • 1st Line Service Desk Agent

    3 months ago

    Newcastle upon Tyne, United Kingdom Technology Services Group Full time

    **About the role;** As a 1st Line Service Desk Agent you will be the first point of contact for TSG customers in relation to technical faults and requests. You will be expected to log, categorise, and prioritise customer tickets as necessary, seeing them through to resolution wherever possible. Where you are unable to resolve a ticket yourself, you will...

  • Apprentice Customer Experience Representative

    3 weeks ago

    Hessle and Hill Top, United Kingdom Mercedes-Benz Apprentice Programme Full time

    Customer Experience Specialist Service Advisor ApprenticeshipAs a Customer Experience Specialist Service Advisor Apprentice, you will develop first-class customer service skills, including understanding customer and business needs, critically evaluating customer service levels, and implementing changes to improve the customer journey. You will use...

  • Apprentice - Quality Control Agent

    4 months ago

    Newcastle upon Tyne, United Kingdom Verisure Services (UK) Limited Full time

    Location: Quorum Business Park, Benton Lane, Newcastle upon Tyne Role type: permanent, 37.5 hours a week **Salary**: £14,000 OTE (11k fixed + uncapped commissions based on performance) Are you looking for a fulfilling role in quality assurance within a global company that offers career growth and personal development? Earn while you learn as an...

  • Apprentice Call Centre Recruitment Agent

    4 months ago

    Newcastle upon Tyne, United Kingdom Verisure Services (UK) Limited Full time

    Apprentice - Call Centre Recruitment Agent Location: Quorum Business Park, Benton Lane, Newcastle upon Tyne Role type: permanent, 37.5 hours a week Salary: £14,000 OTE (12,500k fixed + uncapped commissions based on performance) Are you looking for a fulfilling role in recruitment within a global company that offers career growth and personal...

  • Service Desk Team Leader

    3 months ago

    Newcastle upon Tyne, United Kingdom Norton Rose Fulbright Full time

    Practice Group / Department: IT Regional - Service Desk Management - Newcastle **Job Description**: We're Norton Rose Fulbright - a global law firm with over 50 offices and 7,000 employees worldwide. We provide the world’s preeminent corporations and financial institutions with a full business law service. At Norton Rose Fulbright, our strategy and our...

  • Service Desk Team Leader

    4 months ago

    Newcastle upon Tyne, United Kingdom Norton Rose Fulbright Full time

    Practice Group / Department: IT Regional - Service Desk Management - Newcastle **Job Description**: We're Norton Rose Fulbright - a global law firm with over 50 offices and 7,000 employees worldwide. We provide the world’s preeminent corporations and financial institutions with a full business law service. As well as the relevant skills and experience,...

  • Part Time Apprentice

    3 months ago

    Newcastle upon Tyne, United Kingdom Verisure Services (UK) Limited Full time

    **Part Time Apprentice - Call Centre Recruitment Agent**: Location: Quorum Business Park, Benton Lane, Newcastle upon Tyne Role type: permanent, 20 hours a week - Friday to Sunday **Salary**: £7K OTE (uncapped commissions based on performance) Are you looking for a fulfilling role in recruitment within a global company that offers career growth and...

  • Part Time Apprentice

    3 months ago

    Newcastle upon Tyne, United Kingdom Verisure Services (UK) Limited Full time

    **Part Time Apprentice - Call Centre Recruitment Agent**: Location: Quorum Business Park, Benton Lane, Newcastle upon Tyne Role type: permanent, 25 hours a week - Thursday to Sunday **Salary**: £7,333 £8,500 OTE (uncapped commissions based on performance) **Please note that, due to current government guidelines this apprenticeship position is not...

  • ICT Infrastructure Support Specialist

    2 days ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom TSG Full time

    About the RoleWe are seeking a highly skilled ICT Server Infrastructure Engineer to join our team at TSG. As an Infrastructure Support Engineer, you will be responsible for resolving complex infrastructure issues and dealing with escalations.You will have experience in remotely diagnosing, troubleshooting, and resolving tickets related to customer...

  • ICT Infrastructure Support Specialist

    2 days ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom TSG Full time

    About the RoleWe are seeking a highly skilled ICT Server Infrastructure Engineer to join our team at TSG. As an Infrastructure Support Engineer, you will be responsible for resolving complex infrastructure issues and dealing with escalations.You will have experience in remotely diagnosing, troubleshooting, and resolving tickets related to customer...

  • Customer Service Specialist

    3 weeks ago

    Hessle and Hill Top, United Kingdom Mercedes-Benz Apprentice Programme Full time

    Customer Experience Specialist Service Advisor ApprenticeshipAs a Customer Experience Specialist Service Advisor Apprentice, you will develop first-class customer service skills, including understanding customer and business needs, critically evaluating customer service levels, and implementing changes to improve the customer journey. You will utilize...

  • Service Advisor Trainee

    3 weeks ago

    Hessle and Hill Top, United Kingdom Mercedes-Benz Apprentice Programme Full time

    Customer Experience Specialist Service Advisor ApprenticeshipAs a Customer Experience Specialist Service Advisor Apprentice, you will develop first-class customer service skills, including understanding customer and business needs, critically evaluating customer service levels, and implementing changes to improve the customer journey. You will utilize...

  • ICT Infrastructure Support Specialist

    3 days ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom TSG Full time

    About the RoleWe are seeking a highly skilled ICT Server Infrastructure Engineer to join our team at TSG. As an Infrastructure Support Engineer, you will be responsible for resolving complex infrastructure issues and dealing with escalations.You will work closely with our customers to diagnose, troubleshoot, and resolve tickets related to infrastructure...

  • ICT Infrastructure Support Specialist

    3 days ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom TSG Full time

    About the RoleWe are seeking a highly skilled ICT Server Infrastructure Engineer to join our team at TSG. As an Infrastructure Support Engineer, you will be responsible for resolving complex infrastructure issues and dealing with escalations.You will work closely with our customers to diagnose, troubleshoot, and resolve tickets related to infrastructure...

  • Shipping Agent

    1 month ago

    Sunderland, Tyne and Wear, United Kingdom OBM People Full time

    Our client is seeking a skilled Ships Agent to manage day-to-day ship agency activities, ensuring the highest professional standards when working with clients, vessel staff, and internal stakeholders. This role plays a key part in fostering and sustaining strong client relationships. Build knowledge of service offerings and promote awareness within all...

  • Shipping Agent

    1 month ago

    Sunderland, Tyne and Wear, United Kingdom OBM People Full time

    Our client is seeking a skilled Ships Agent to manage day-to-day ship agency activities, ensuring the highest professional standards when working with clients, vessel staff, and internal stakeholders. This role plays a key part in fostering and sustaining strong client relationships. Build knowledge of service offerings and promote awareness within all...

Service Desk Agent Apprentice

4 months ago

Tyne and Wear, United Kingdom QA Apprenticeships Full time

**Employer description**:
We provide award winning IT Support, with a 98% client retention rate over 15 years of operation.

Formed in 2006, ITC Service has an outstanding customer retention rate. Companies who use us for the first time keep on using us, year after year. What do we stand for at ITC? Integrity, Trust & Communication.

**Overview**:
You will have the opportunity to gain valuable skills, knowledge and experience as you complete an IT systems and networking - Azure Cloud Support Specialist - Level 3 Apprenticeship.

**Purpose of the Role: [will be to:]**
- Troubleshoot and fix various hardware items in the workshop and over the telephone
- Update each ticket in Autotask with full and comprehensive notes of all actions taken
- Keep the workshop area clean and tidy, free from cardboard and other waste
- Escalate relevant incidents to the support teams and account managers
- Follow technical instruction and policy within the department

**Key objectives of the role: [will be to:]**
- Support with Microsoft Windows 7, 8 & 10 Desktop Devices
- Support the wide range of hardware and peripheral devices within the customer’s estate
- Troubleshoot, fact find and resolve issues brought into the workshops
- Manage and update the call queue with within agreed targets
- Carry out other activities as required by the service and post

**What we are looking for**:
**Experience with / Knowledge of**:

- Microsoft Windows 7, 8 & 10 Desktop Devices
- Supporting a wide range of hardware and peripheral devices
- Supporting Apple products
- A helpdesk environment
- Connectwise software to manage tickets and workload

**Skills and qualities**:

- To have excellent communication skills with customers & peers
- To be self-motivated and able to manage your own workload

**Entry requirements**:

- GCSE Maths and English (or equivalents) at grades 3+ (D or above)

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

**Find out more here**:
**Future prospects**:
With our career progression pathways, you can take your learning as far as you want - all the way from a Level 3 apprenticeship to a Bachelor or Masters degree, completely debt-free.

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

**Important Information**:
QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.
To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.