Service Desk Consultant

5 days ago

Newcastle upon Tyne, United Kingdom Technology Services Group Full time

**About the role;**

As a Service Desk Consultant (Azure) you will be a strong problem solver with great communication skills who has experience resolving complex infrastructure issues and dealing with escalations. You will feel comfortable remotely diagnosing, troubleshooting and resolving tickets in relation to issues with customer infrastructure such as Networking issues, Firewall configuration and storage solutions along with proven experience in dealing with windows server infrastructure. The ability to work in a high paced environment is essential.

This is a hybrid role where you will be expected to attend the office a few times per week for regular team collaboration time.

**Who are we?**

TSG (Technology Services Group) are a Managed IT Services provider servicing businesses UK Wide. At TSG our people have a passion for delivering exceptional customer service, something which is proven in our consistent world class NPS score of +80. Our values are Team TSG, Service Excellence and Shared Growth, these sit at the core of our business helping us to achieve our mission.

**Why should I work for TSG?**

It is our people that make TSG what it is and a great place to work. We put a lot of work in to creating a trusted, open, fair culture and as a result, we have been named as one of the **‘UKs Top 50 Best Large Companies’ **and one of the **‘Top 15 Technology Companies’** to work for. In addition, we have been awarded a 2 star accreditation for **‘Outstanding’ **employee engagement.

**Here’s why;**- Our open and honest culture where feedback is taken on-board and acted upon-
- The monthly wellbeing check-ins we complete with all staff and the support provided off the back of those where needed-
- Our social events. In addition to regular virtual quizzes and other ad hoc team building events, we launched the very first ‘TSG Festival’ in 2021, Team TSG’s feedback was so positive that we have decided to make it a yearly event-
- Two paid CSR days per annum that you can use towards giving something back-
- Our charity fundraising - TSG have raised over £20,000 in the last 2 years for our current chosen charity Mental Health UK. We have also recently launched our very own ‘TSG Foundation’-
- Our responsibility as a business to the environment as we are working towards becoming a net carbon zero business-
- Flexible working policy-
- Relaxed dress policy-
- Excellent progression opportunities, training and support, including recognised qualifications**Job responsibilities will include, but are not limited to;**- Ensuring customer tickets are responded to within SLA-
- Communicating with customers regularly with regards to their incident/change request-
- Diagnose and resolve incidents using TSGs remote access tools and verbal instructions-
- Updating TSGs ticketing system and technical information repository with detailed notes-
- Liaise with partners and third parties to aid in the resolution of incidents-
- Act as an escalation point for Service Desk Agents, Apprentices and more junior 2nd line engineers-
- Maintain a high-quality service to our customers-
- Assist with the mentoring and coaching Service Desk Agents, Apprentices and more junior 2nd line engineers-
- Assist in the creation of best practice, new user and leaver guides**Knowledge, Skills & Experience;**

**Essential**:
- Full UK, clean driving licence-
- An excellent knowledge of a server and networked environment-
- Virtualisation experience-
- Strong desktop support experience-
- Understanding of Firewall, anti-virus and other security technologies-
- Experience with Microsoft Exchange and Office 365-
- Proven experience of 2nd line Azure tenant support. Examples to include EntraID changes, conditional access changes, AVD desktop policy changes, publishing new apps in Autopilot etc.-
- Confident and capable of managing small Azure projects from project kick-off to closure. Such as MFA configuration, conditional access policies, Intune device enrolment etc.-
- Good customer service skills and the ability to handle customers’ needs effectively in a variety of circumstances-
- Ability to tailor style of coaching and training based on individual’s needs-
- Ability to build relationships with the wider business-
- Excellent telephone manner.-
- A good understanding of firewall technologies-
- Excellent problem solving and analytical skills with a confident pro-active approach to work-
- Ability to work in a fast paced team environment as well as individually when required-
- Strong communication and knowledge sharing skills-
- Good attention to detail with the ability to maintain a consistent approach**Desirable**:
- A minimum of 3 years’ server and 5 years desktop experience is desirable-
- Experience working with Cloud based backup solutions-
- A good understanding of on-premise Backup technologies-
- Hosted telephony experience-
- Routing and Switching-
- Enterprise Anti-Virus software, e.g. Sophos, Microsoft Def

  • Service Desk Lead

    2 weeks ago

    Newcastle upon Tyne, United Kingdom Tracsis Full time

    Tracsis are looking for an experienced Service Desk Lead who will be working closely with other support engineers as well as developers and project managers, collaborating as one single team for an effective service for our customers. What we’ll offer you.. We’re continuously adding to our company benefits but below are a few we currently offer; Flexible...

  • Head of Service Desk

    2 months ago

    Newcastle upon Tyne, United Kingdom Nomad Digital Full time

    **Overview** We are currently recruiting a Head of Service Desk for our fast-paced, innovative Operations and Maintenance division. As the Head of Service Desk you will be responsible for managing the Central Service Desk team including any third-party support organisations who act as an outsourced function. You will lead the Central Service Desk team in...

  • Head of Service Desk

    2 weeks ago

    Newcastle upon Tyne, United Kingdom Nomad Digital Full time

    **Overview** We are currently recruiting a Head of Service Desk for our fast-paced, innovative Operations and Maintenance division. As the Head of Service Desk you will be responsible for managing the Central Service Desk team including any third-party support organisations who act as an outsourced function. You will lead the Central Service Desk team in...

  • Service Desk IT Manager

    2 weeks ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Circle Recruitment Full time

    IT Service Desk Manager - Newcastle IT Service Desk Manager - with experience in leading an IT helpdesk team required by a leading Newcastle city-centre-based company. You must have experience in managing an IT helpdesk environment or have been a senior IT service desk analyst, looking to move into a manager role. You should also have experience in...

  • Service Desk Consultant

    2 months ago

    Newcastle upon Tyne, United Kingdom TSG Full time

    About the role; As a Service Desk Consultant (Azure) you will be a strong problem solver with great communication skills who has experience resolving complex infrastructure issues and dealing with escalations. You will feel comfortable remotely diagnosing, troubleshooting and resolving tickets in relation to issues with customer infrastructure such as...

  • Service Desk Consultant

    4 weeks ago

    Newcastle upon Tyne, United Kingdom TSG Full time

    About the role; As a Service Desk Consultant (Azure) you will be a strong problem solver with great communication skills who has experience resolving complex infrastructure issues and dealing with escalations. You will feel comfortable remotely diagnosing, troubleshooting and resolving tickets in relation to issues with customer infrastructure such as...

  • Service Desk Consultant

    5 days ago

    Newcastle upon Tyne, United Kingdom Technology Services Group Full time

    **About the role;** As a Level 2 Service Desk Consultant you will be a strong problem solver with great communication skills who has experience resolving complex infrastructure issues and dealing with escalations. You will feel comfortable remotely diagnosing, troubleshooting and resolving tickets in relation to issues with customer infrastructure such as...

  • Head of Service Desk

    4 weeks ago

    Newcastle upon Tyne, United Kingdom Nomad Digital Full time

    **Overview** We are currently recruiting a Head of Service Desk for our fast-paced, innovative Operations and Maintenance division. As the Head of Service Desk you will be responsible for managing the Central Service Desk team including any third-party support organisations who act as an outsourced function. You will lead the Regional Team Leaders and...

  • Head of Service Desk

    4 weeks ago

    Newcastle upon Tyne, United Kingdom Nomad Digital Full time

    **Overview** We are currently recruiting a Head of Service Desk for our fast-paced, innovative Operations and Maintenance division. As the Head of Service Desk you will be responsible for managing the Central Service Desk team including any third-party support organisations who act as an outsourced function. You will lead the Regional Team Leaders and...

  • IT Service Desk Analyst

    2 weeks ago

    Newcastle Upon Tyne, United Kingdom Balfour Beatty Full time

    **About the role** Balfour Beatty has an exciting opportunity for an **IT Service Desk Analyst** to join our Enabling Functions team to work in **Newcastle Upon Tyne.** Role purpose - To provide End User Service Desk support to a demanding internal business community. Operating within a multi layered service desk team, delivering exceptional customer...

  • Service Desk Analyst

    3 weeks ago

    Newcastle upon Tyne, United Kingdom Reed Technology Full time

    IT First Line Service Desk Analyst Location: Newcastle Salary: £(phone number removed) on 4 off shift after 6 months Type: Permanent/Fulltime Our client is one of the UK's leading providers of quality public transport. The Service Desk is the entry point and ongoing single point of contact for all IT support related interactions. * Providing...

  • Service Desk Analyst

    2 weeks ago

    Newcastle upon Tyne, United Kingdom Reed Full time

    IT First Line Service Desk AnalystLocation: NewcastleSalary: £24000 4 on 4 off shift after 6 monthsType: Permanent/Fulltime Our client is one of the UK’s leading providers of quality public transport. The Service Desk is the entry point and ongoing single point of contact for all IT support related interactions. • Providing colleagues with the tools...

  • Service Desk Team Leader

    5 days ago

    Newcastle upon Tyne, United Kingdom Norton Rose Fulbright Full time

    Practice Group / Department: IT Regional - Service Desk Management - Newcastle **Job Description**: We're Norton Rose Fulbright - a global law firm with over 50 offices and 7,000 employees worldwide. We provide the world’s preeminent corporations and financial institutions with a full business law service. At Norton Rose Fulbright, our strategy and our...

  • Service Desk Team Leader

    2 weeks ago

    Newcastle upon Tyne, United Kingdom Norton Rose Fulbright Full time

    Practice Group / Department: IT Regional - Service Desk Management - Newcastle **Job Description**: We're Norton Rose Fulbright - a global law firm with over 50 offices and 7,000 employees worldwide. We provide the world’s preeminent corporations and financial institutions with a full business law service. As well as the relevant skills and experience,...

  • Service Desk Analyst

    2 weeks ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Reed Full time

    IT First Line Service Desk AnalystLocation: NewcastleSalary: £ on 4 off shift after 6 monthsType: Permanent/Fulltime Our client is one of the UK's leading providers of quality public transport. The Service Desk is the entry point and ongoing single point of contact for all IT support related interactions. • Providing colleagues with the tools they need to...

  • IT Service Desk Apprentice

    3 weeks ago

    Newcastle Upon Tyne, United Kingdom QA Ltd Full time

    **Employer description:** Established in 2006 in Newcastle UK, Tenth Revolution Group have rapidly grown into the global leader in Microsoft recruitment. **Overview:** You will have the opportunity to gain valuable skills, knowledge and experience as you complete a Level 3 IT Azure Cloud Support Specialist Apprenticeship. The L1 Service Desk Engineer...

  • IT Service Desk Analyst

    3 weeks ago

    Newcastle upon Tyne, United Kingdom Balfour Beatty Full time

    About the role Balfour Beatty has an exciting opportunity for a IT Service Desk Analyst to join our Enabling Functions team to work in Newcastle upon Tyne (Longbenton). Hours: This role will operate within a rota basis, 8 hour shifts between the hours of 7am - 6pm MonFri. On-call and weekend is available as an optional at additional rates; ...

  • Service Desk Analyst

    2 weeks ago

    Newcastle Upon Tyne, United Kingdom Norton Rose Fulbright LLP Full time

    We're Norton Rose Fulbright - a global law firm with over 50 offices and 7,000 employees worldwide. Our **Newcastle office** is currently recruiting for a **Service Desk Analyst**. As well as the relevant skills and experience, we're looking for people who are innovative, commercial and value the work that they do. We celebratemultiple approaches and points...

  • IT Service Desk Analyst

    3 weeks ago

    Newcastle upon Tyne, United Kingdom Balfour Beatty UK Full time

    About the roleBalfour Beatty has an exciting opportunity for a IT Service Desk Analyst to join our Enabling Functions team to work in Newcastle upon Tyne (Longbenton).Hours: This role will operate within a rota basis, 8 hour shifts between the hours of 7am - 6pm Mon–Fri. On-call and weekend is available as an optional at additional rates;Location: This...

  • Temporary Service Desk Support

    2 weeks ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Office Angels Full time £12

    Admin. Secretarial and PA - Administrator Are you a customer service superstar with a passion for administration? Are you looking for a temporary position where you can put your skills to use and make a difference? We have an exciting opportunity for you Our client, a dynamic and forward-thinking organisation, is seeking a Service Desk Assistant to join...